Service Advisor

Job Description

Job Description

Automotive Service AdvisorGreenville Chevrolet | Greenville, AlabamaBuild Relationships. Solve Problems. Create Exceptional Customer Experiences.

Greenville Chevrolet is looking for an energetic, customer-focused professional to join our team as an Automotive Service Advisor.

Whether you have previous Service Advisor experience or come from another customer-facing industry, we are looking for someone who genuinely enjoys helping people, communicating effectively, and delivering outstanding service.

As a Service Advisor, you will serve as the primary point of contact between our customers and service department. You will help customers understand their vehicle's maintenance and repair needs while ensuring they receive the exceptional experience that has made Greenville Chevrolet one of Alabama's most trusted dealerships.

If you are organized, professional, self-motivated, and enjoy working with people, we want to hear from you.

Why Greenville Chevrolet?

At Greenville Chevrolet, we believe our employees are our greatest asset. We have built our reputation by providing exceptional customer service while maintaining a positive, family-oriented workplace culture.

We offer:

• Competitive compensation with performance-based earning potential

• Health, Dental, Vision, Life, Disability, Accidental, & Cancer Insurance

• Paid Vacation and Holidays

• 401(k) Retirement Plan

• Ongoing Training and Career Development

• Advancement Opportunities

• Supportive Team Environment

• Established Customer Base and Strong Service Traffic

• Long-Term Career Growth with a Respected Automotive Organization

Responsibilities

• Greet customers promptly and professionally

• Build trust and establish long-term customer relationships

• Listen to customer concerns and accurately document repair and maintenance needs

• Create and manage repair orders

• Communicate vehicle recommendations clearly and professionally

• Keep customers informed throughout the repair process

• Coordinate repair work efficiently between customers and technicians

• Answer questions regarding vehicle maintenance, repairs, warranties, and service recommendations

• Ensure customers receive prompt, courteous, and effective service

• Follow up with customers to ensure complete satisfaction

• Maintain Customer Satisfaction and Customer Success Index (CSI) standards

• Assist in achieving service department sales and productivity goals

• Adhere to dealership policies, procedures, and manufacturer requirements

• Contribute to a positive team environment focused on customer satisfaction

Qualifications

• Minimum of 2 years of customer-facing customer service experience required

• Automotive Service Advisor experience preferred, but not required

• Strong communication and interpersonal skills

• Ability to build rapport and earn customer trust

• Excellent organizational and time management abilities

• Ability to multitask in a fast-paced environment

• Positive attitude and strong work ethic

• Professional appearance and demeanor

• Sales, hospitality, banking, retail management, insurance, or other customer service experience is highly valued

• Strong problem-solving and conflict-resolution skills

• Computer proficiency and ability to learn dealership software systems

• Team-oriented mindset with a desire to succeed

• Valid driver's license with an acceptable driving record

No Automotive Experience? We'll Train the Right Person.

We understand that great Service Advisors come from many different backgrounds. If you have a proven history of delivering exceptional customer service, building relationships, and managing multiple priorities, we are willing to train the right candidate for a successful career in the automotive industry.

About Greenville Chevrolet

For years, Greenville Chevrolet has been committed to providing our customers with a "Good Ole Hometown Feel with a Big-Time Deal." Our success is built on strong relationships, outstanding customer service, and a team of professionals who genuinely care about the people they serve.

If you're looking for a rewarding career with a growing organization that values its employees and rewards performance, apply today.

Greenville Chevrolet is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind.