Certified Medical Assistant

Job Description

Job Description

Position Summary:

The Certified Medical Assistant (CMA) supports a multidisciplinary mental health team by providing clinical, administrative, and patient‑centered services. This role ensures smooth clinic operations, promotes a safe and therapeutic environment, and enhances the overall patient experience. The CMA works closely with psychiatrists, psychiatric nurse practitioners, nurses, therapists, and administrative staff.

Key Responsibilities:

Clinical Support

• Prepare patients for psychiatric and medical evaluations, including obtaining vital signs, medication lists, and relevant health history.
• Assist providers with examinations, procedures, and crisis‑related clinical tasks within scope of practice.
• Perform routine screenings (e.g., depression, anxiety, substance use) using standardized tools.
• Maintain exam rooms, stock supplies, and ensure infection‑control compliance.
• Support medication management processes, including refill requests, prior authorizations, coordinate labs, and pharmacy coordination.

Administrative Duties

• Schedule appointments, manage patient flow, and support front‑desk operations as needed.
• Document clinical encounters accurately in the electronic health record (EHR).
• Handle patient communications, including phone calls, messages, and follow‑up reminders.
• Assist with insurance verification, billing documentation, and completion of required forms.
• Maintain confidentiality and adhere to HIPAA and mental‑health‑specific privacy standards.

Patient Care & Support

• Provide trauma‑informed, empathetic interactions with patients experiencing emotional distress.
• Offer education on medications, treatment plans, and clinic processes under provider guidance.
• Monitor patient safety in waiting and clinical areas, escalating concerns appropriately.
• Support coordination of care with external providers, hospitals, and community resources.

Qualifications:

• Current Certified Medical Assistant (CMA) - Must be AAMA or AMT Certified.
• High school diploma or equivalent; completion of an accredited medical assistant program.
• Current CPR/BLS certification.
• Experience in behavioral health, psychiatry, or primary care preferred.
• Strong communication skills and comfort working with individuals experiencing mental health conditions.
• Ability to remain calm, professional, and organized in a fast‑paced clinical environment.
• Proficiency with EHR systems and basic office software.

Work Environment & Schedule:

• This is a non-exempt, full-time position.
• Standard hours are Monday through Friday, 8:00 AM - 5:00 PM
• Some flexibility may be required based on clinic needs or events.

In-Service Training & Continued Education Requirements:

• Participate in all required agency in-service and ADMH trainings
• Commitment to ongoing professional development to enhance skills and stay informed on best practices in behavioral health.
• Completion of onboarding and any continuing education requirements as directed by the agency or supervisor.

Pay Range: $16-$18/hr