Customer Experience Representative

Job Description

Job Description

Take your excellent problem solving and communication skills to new heights in this customer focused role with an established local manufacturer! Imagine feeling a daily sense of accomplishment by delivering critical services and exceptional outcomes that improves loyalty and strengthens the company's brand. You will have the ability to make a significant impact on our customer's experience. All while enjoying industry leading pay and benefits with a company that will truly value you and your contributions!

DentalEZ , a revolutionary in the dentistry industry, is looking for an Customer Experience Representative to join our team in Bay Minette, AL .

What's in it for you :

• Competitive Compensation
• Great Benefits – Including health, dental, vision, 401(k) with match, PTO, flexible spending account, life insurance, long and short-term disability, AD&D, employee assistance program, and other optional insurance plans.
• Advancement – There is a lot of opportunity to move up within the entire organization!
• Flexible Schedule – Typical hours are Monday to Friday, 8:30 am to 5:00 pm (occasional overtime) plus one remote day per week (typically Fridays).
• Company Culture – Every team member is highly valued and able to make real change within the organization. At DentalEZ, you can guarantee that you will be heard.
• Work Atmosphere : DentalEZ offers a very collaborative work environment. You will enjoy supporting a variety of clients and working with all departments throughout the company.

If you have customer service experience in a manufacturing environment , we want to hear from you! Experience with Oracle software is a huge plus!

About the Job:

The Customer Experience Representative is responsible for providing product order support to dental industry dealer representatives, dental practitioners, DentalEZ Sales colleagues and internal associates via phone, email, Skype, FaceTime and chat.

Some of the essential duties and responsibilities include:

• Serve as advocate for the customer.
• Based in an office environment, field requests from customers for order support, i.e. order placement, order follow-up, return authorizations and consignment orders, via Oracle, an automated call distribution system and other digital media.
• Provide accurate product information, basic technical and part number assistance to customers.
• Provide accurate and prompt product information and feedback to Marketing for the development of product literature.
• Compile accurate and complete order history, call history and other information as requested.
• Document customer interaction details electronically in database.

More About the Company: DentalEZ® Integrated Solutions produces dental operatory systems, including cabinets, patient chairs, and delivery equipment used in the dental office. This doctor and patient-friendly equipment creates an ergonomically sound, hygienic and organized work environment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, disability or protected veteran status or any other status protected by law.

If you are interested in applying for employment with DentalEZ and need assistance or an accommodation to use our website, please contact us by email or phone.

• Email: [email protected]
• Phone: 888-633-9269