The Foundry Thrift Store, Cullman, AL - Assistant Manager, Sales

Job Description

Job Description

The Foundry Mission:

The Foundry Ministries exists to restore hope and rebuild lives through Christ-centered recovery.

The Foundry Vision:

Permanently transformed lives through Christ-centered ministries.

Assistant Manager, Sales Position Summary

The Assistant Manager, Sales is primarily responsible for supporting the staff in the thrift store's daily operations. In addition, the Manager provides Employment Readiness leadership and training to the program participants assigned to the thrift store.

The Assistant Manager must hold to the mission, vision, and core values of The Foundry. The Manager must be willing to sign The Foundry's Statement of Faith. The Manager reports directly to the General Manager and upholds the Board of Directors' policies. The Manager's responsibilities include the duties defined in this description.

Responsibility Description

Staff Management - Assist General Manager:

· Coach and mentor staff to meet professional development goals

· Manage the team workflow by planning workloads, allocating tasks, and monitoring progress against goals

· Oversee staff schedules to maintain coverage during all hours of operation

· Communicate with team members regarding new initiatives, policy revisions, and ministry updates

· Maintain safety standards by complying with operational objectives, ministry training, and reporting procedures

· Responsible for relaying and confirming receipt of all Foundry-wide emergency messages to those in your department

Safety and Security:

· Set and turn off facility alarm(s) as scheduled

· Coordinate with thrift store staff to facilitate safety training, including severe weather, fire, and hostile intruder

Daily Tasks:

· Serve as a liaison to the staff in the absence of the General Manager

· Assume all duties of the General Manager as requested

· Ensure that all store procedures and protocols are followed by staff, volunteers, program participants, and customers

· Responsible for opening and closing the store as scheduled

· Collaborate with Production staff to receive and stock inventory for the sales floor in a timely and efficient manner

· Partner with the General Manager to maintain order, cleanliness, and safety of the sales floor, dressing rooms, and public restrooms

· Schedule daily assignments for cashiers and program participants responsible for carry-outs

· Provide cashier and carry out support as needed

· Oversee cash register countdowns with assigned cashiers; secure monies and credit card receipts in the safe at the end of each shift

· Assist Business Administration Office staff in daily counts and deposits

· Oversee Loomis pickups and deliveries as required

· Provide exemplary customer service and always present a professional attitude

· Quickly resolve customer complaints to the complete satisfaction of management and the individual

· Coordinate with management to provide staff training and cross-training

· Follow protocol regarding incident and accident reports; coordinate 911 calls with management

· Provide program participant progress reports for phase evaluations to store management; attend phase meetings as requested

Employment Readiness:

· Ensure that program participants consistently provide exemplary customer service

· Communicate with recovery program staff on issues and concerns

· Evaluate program participants per program phase guidelines and participate in weekly phase meetings (in person or via teleconferencing)

· Coordinate with management to provide program participant training and cross-training

· Submit program participant G.R.O.W. action requests as needed

· Provide workforce training to participants in soft skills and technical skills when applicable.

Qualifications and Education Requirements

Education :

· High School Diploma, High School Equivalency Certificate, or GED.

Experience:

· One (1) year of retail management experience.

Requirements:

· Able to use a computer/tablet to perform job duties.

· Must be able to work required overtime as assigned by the General Manager, including but not limited to evening shifts and special events.

· Physical demands of this position include extensive standing and walking, lifting to 50 pounds regularly, and pushing and pulling bins, racks, and carts to 1,000 pounds with assistance.

· You must be able to bend, stoop, crouch, and climb a step ladder approximately three feet in height to reach materials.

· You must be able to work in a retail and warehouse environment, including exposure to dust and fluctuating temperatures.

· You must be able to express yourself verbally and accurately, loudly, or quickly convey spoken instructions.

· You must hear and understand speech in person, via telephone or other devices, and recognize work-associated sounds such as vehicle horns or emergency sirens.

· You must have near visual and far visual acuity and clear peripheral vision.

· Strong interpersonal skills.

· Proven ability to resolve issues calmly and efficiently.

· Servant leader.

· Quick learner and enjoys the challenge of taking on new assignments.

· Willingness to be a team player.

Staff members of The Foundry Ministries choose to participate in our grace-based environment by:

· Modeling Christ-like attributes and values through actions, words, and attitudes.

· Maintaining a safe, transparent, and healing environment based on grace, truth, love, trust, and authenticity without fear.

· Embracing the accountability process that leads to personal self-evaluation.

· Teaching and mentoring program participants, volunteers, and peers at every opportunity by using biblical precepts.

· Building healthy, loving, and compassionate relationships with program participants, volunteers, visitors, and staff while establishing healthy and safe boundaries.

· Maintaining a personal lifestyle of integrity, honesty, and responsibility.

· Praying with program participants, volunteers, guests, and staff.

Our Core Values: The Foundry models excellence in:

· Everything we do, we do unto God.

· We are passionate about our work.

· We set others up for success.

· We continuously improve.

Candidates are subject to a pre-employment drug screen.