IT Service Desk Specialist

Diversified Gas & Oil Corporation (“DGOC”) is a wholly-owned subsidiary of Diversified Energy Company PLC, a US-based company listed on the New York Stock Exchange (NYSE) and London Stock Exchange (LSE) under the ticker symbol “DEC”. Diversified Gas & Oil Corporation (DGOC) is an established owner and operator of producing conventional and unconventional natural gas & oil wells and midstream pipelines and compression stations concentrated in the Appalachian Basin in the United States. Headquartered in Birmingham, AL, our field operations are located throughout the Appalachian Basin in the states of Tennessee, Kentucky, Virginia, West Virginia, Ohio, and Pennsylvania. In 2021, Diversified announced our expansion into our Central Regional Focus Area, which includes producing areas within Louisiana, Texas, Oklahoma, and Arkansas.

POSITION SUMMARY & RESPONSIBILITIES:

The IT Service Desk is the first line of support for DGOC’s IT environment. Service Desk Specialist are responsible for escalations from technicians to resolution or elevating to Tier 3 support. Additional responsibilities would include support and adoption of the Microsoft 0365 offerings. This role will also be responsible for supporting our field operations across all assets, onsite and remotely. This role will report to the IT Call Center Manager. We service over 1600 employees, dozens of applications, and thousands of endpoints.

POSITION REQUIREMENTS:

• 3 - 5 years IT Service Center experience.
• Advanced knowledge of supporting cloud-based applications.
• 3 - 5 years User Management, Azure Active Directory, identify password related issues and provide resolution.
• Experience in remote technical support via telephone in a service/call center environment
• First and second level laptop/desktop/application installation/OS, configuration, administration, and trouble-shooting skills
• Application software (including Office 365), and Intune.
• Ability to multitask handle tickets, chats, and calls.
• First/Second line business application support and triage.
• ITSM, ITIL

Physical Requirements and Working Conditions:

• Prolonged periods working at a desk in front of a computer.

Additional Requirements:

• Must be able to lift up to 15 pounds at a time.