IT Helpdesk Technician (On-Site)

Job Description

Job Description

Goodwyn Mills Cawood (GMC) is one of the largest privately held architecture and engineering firms in the Southeast. GMC has an opening for IT Helpdesk Technician to support our organization in our Birmingham, AL office. This position is required on-site and will provide fast, useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. Your attention to detail, excellent communication skills, and ability to multitask will contribute to your success.

Essential functions and responsibilities include:

• Configures and maintains user desktops, laptops, and iPhone devices and keep them updated with new software and security patches
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Provide accurate information on IT products or services
• Record events and problems and their resolution in Kaseya
• Pass on any feedback or suggestions by customers to the appropriate internal team

Minimum Qualifications:

• 5+ Years of relevant experience
• Good understanding of computer systems, mobile devices, and other tech products
• Experience with active directory
• Experience mapping network drives and printers
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Good troubleshooting skills over the phone or e-mail
• Ability to learn custom software packages as needed
• Ability to work independent and self-managed

Travel requirements:

• Occasional Travel to offices within region

Equal Opportunity Employer/Disability/Veterans

About GMC

We believe in community, collaboration, and using the power of creativity and hard work to make a difference. Whether designing schools, parks, hospitals and other commercial developments, or providing clean water, safe streets and restoring resilient environments, GMC takes great pride in serving our communities through the transformative work we do. Every project is guided by the foundational concept that communities are built by people, not companies, and we strive to serve our communities with quality, integrity, creativity and care. One of the Southeast’s most comprehensive multi-disciplined firms, GMC is equipped to provide all of the services associated with architecture, interior design, civil engineering, environmental services, landscape architecture, planning, transportation engineering, geotechnical engineering, electrical engineering, surveying and disaster recovery.