Hospital Liaison

Job Description

Job Description

Company Overview:
Join a leading provider of durable medical equipment (DME) committed to improving patient care and supporting hospital partners. We are looking for a Hospital Liaison to grow key service areas, build strong relationships with hospitals, and ensure smooth patient transitions from inpatient care to the home.

Position Summary:
The Hospital Liaison is responsible for developing and maintaining relationships with hospitals and other referral sources to grow key service line areas. This role serves as a critical communication link between hospital staff, physicians, patients, and their families, ensuring seamless continuity of care.

Key Responsibilities:

• Build and expand relationships with new and existing referral sources.
• Promote company products and services to physicians, case managers, and hospital personnel.
• Communicate with discharge planning and home care staff regarding DME needs.
• Identify and prioritize patient/family needs, including special requirements.
• Facilitate smooth transitions from acute care settings to home care.
• Function as a liaison between inpatient areas, home care, physicians, patients, and families.
• Provide patients with information on DME, collect necessary paperwork, and ensure billing requirements are met.
• Educate patients on the proper application, use, care, and expected outcomes of products.
• Ensure all documentation meets payer, company, and compliance standards.
• Schedule patients/customers, process orders, coordinate deliveries, and perform courtesy follow-ups.
• Maintain compliance with HIPAA, Medicare, Medicaid, and other regulatory requirements.
• Maintain confidentiality and protect sensitive data.
• Address customer complaints promptly according to company policy and escalate when needed.
• Clean and maintain returned equipment as required.

Qualifications:

• High School Diploma or equivalent required; some college preferred.
• One (1) year of experience in DME or hospital setting preferred.
• Excellent organization, time management, and interpersonal skills.
• Strong written and verbal communication abilities.

Physical Requirements:

• Frequent sitting and use of hands.
• Regular talking, hearing, and vision requirements.
• Frequent walking, including stairs.

Why Join Us:

• Opportunity to build strong relationships within the healthcare community
• Make a real difference in patient care and home transitions
• Supportive, professional, and dynamic team environment