Account Manager

Job Description

Job Description

POSITION SUMMARY

The Account Manager at Complete Apartment Care (CAC) serves as the primary liaison between our company and a dedicated portfolio of apartment communities. This role ensures clients receive timely, high-quality service while identifying opportunities for growth across CAC’s full suite of offerings—including painting, cleaning, repairs, and maintenance.

The ideal candidate is relationship-driven, organized, and proactive, capable of managing multiple accounts with care and precision. They combine strong communication skills with a service-oriented mindset, ensuring every property manager experiences CAC’s commitment to reliability, professionalism, and results.

ABOUT THE COMPANY

Complete Apartment Care (CAC) has been a trusted partner to apartment communities since 2010 . We provide painting, cleaning, repairs, and maintenance solutions that keep properties running smoothly across Florida, Alabama, Mississippi, Louisiana, and Georgia . Our mission is to minimize downtime and maximize property value with reliable, professional service.

Headquartered in Pensacola, Florida , CAC helps property management teams across the Southeast streamline apartment turnovers, reduce vacancy times, and maintain high tenant satisfaction—all through dependable, full-service solutions delivered by skilled, service-minded professionals.

OBJECTIVES

• Build and maintain strong relationships with property managers and on-site staff across assigned accounts.
• Plan, coordinate, and oversee service schedules with the Operations and Scheduling teams to ensure timely completion.
• Present proposals, secure approvals, and track account revenue to meet growth goals.
• Conduct regular site visits to verify service quality, gather feedback, and identify additional property needs.
• Capture job details, notes, and photos using CAC’s systems (Zoho CRM/FSM/Books).
• Communicate clearly and promptly with clients, addressing concerns and updates professionally.
• Identify and present opportunities for bundled services and expanded work orders.
• Collaborate with internal departments to ensure accurate billing, documentation, and reporting.
• Represent CAC with professionalism, integrity, and responsiveness in every client interaction.
• Contribute to regional growth initiatives by assisting in marketing campaigns, client events, or service launches.

COMPETENCIES

• Strong relationship management and client service skills
• Excellent verbal and written communication abilities
• Organized and able to manage multiple accounts and projects simultaneously
• Strategic thinker who recognizes growth opportunities within existing accounts
• Detail-oriented with a focus on quality and accountability
• Proactive problem solver with a professional and positive attitude
• Technologically proficient with mobile apps, CRM systems, and digital reporting
• Strong collaboration across departments (Sales, Operations, Scheduling, Finance)
• Capable of managing time effectively while meeting goals and deadlines
• Bilingual (English/Spanish) communication highly valued

EDUCATION & EXPERIENCE REQUIREMENTS

Education:

• High school diploma or equivalent required; college degree preferred in Business, Communications, or related field.

Experience:

• Minimum 2 years in property services, facilities management, construction, or account management.
• Proven experience maintaining client relationships and growing account portfolios.
• Comfortable conducting site visits and working closely with property management teams.
• Familiarity with CRM or field service software (Zoho experience a plus).
• Bilingual (English/Spanish) highly preferred.
• Must have a valid driver’s license and reliable transportation.

PHYSICAL REQUIREMENTS

• Frequent travel between apartment communities within assigned territory.
• Must be able to stand or walk for extended periods during property visits.
• May occasionally lift up to 15 lbs (materials, equipment, documents).
• Comfortable working both in office settings and on-site environments.
• Flexibility for occasional evening or weekend work based on client needs.

COMPENSATION & BENEFITS

• Total compensation range: $40,000 – $70,000 annually (base + commission).
• Full-time schedule, Monday–Friday, with flexibility for client needs.
• Benefits include:
• • 401(k)
  • Health, dental, and vision insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
• Company phone and software apps provided for daily use.
• Opportunities for advancement in a rapidly expanding company.

WHY JOIN CAC

At Complete Apartment Care, you’ll be part of a fast-growing company where your work directly impacts client satisfaction and business success. We offer a supportive, team-focused environment with plenty of room for advancement as we expand across the Southeast US.

Company Description

Complete Apartment Care is a fast-growing, values-driven company providing full-service maintenance to apartment communities across the Southeastern US. Since 2010, we’ve built our reputation on reliability, professionalism, and results — and we have no intention of stopping there.

At Complete Apartment Care, our Mission, Vision, and Core Values are more than just statements on a wall — they guide everything we do. They shape how we serve our clients, how we work as a team, and how we grow as a company. Because of their importance, these values will be an integral part of the interview process. We encourage all applicants to review them carefully and reflect on how they align with your own professional approach.

Mission: We deliver fast, reliable apartment turnover services that protect property value and keep residents satisfied, so our clients can focus on growing their communities.

Brand Vision: To be the go-to partner for apartment turnover, known for setting the standard in quality, speed, and service.

People Vision: To build a workplace where our team grows, thrives, and takes pride in delivering excellence.

Revenue Vision: To drive steady growth through smart innovation and lasting partnerships.

Core Values
- Ownership: We take initiative, follow through, and treat every task like it is ours because it is.
- Accountability: We do what we say we will and take full responsibility for the outcome, good or bad.
- Results: We focus on outcomes, not just effort.
- Teamwork: We collaborate, communicate, and support one another because no one succeeds alone.
- Excellence: We take pride in delivering quality work in every detail, every time.

We’re looking for positive, proactive individuals who are eager to grow, take ownership of their work, and contribute to a team that’s committed to doing things the right way — every time.

Company Description

Complete Apartment Care is a fast-growing, values-driven company providing full-service maintenance to apartment communities across the Southeastern US. Since 2010, we’ve built our reputation on reliability, professionalism, and results — and we have no intention of stopping there. \r\n\r\nAt Complete Apartment Care, our Mission, Vision, and Core Values are more than just statements on a wall — they guide everything we do. They shape how we serve our clients, how we work as a team, and how we grow as a company. Because of their importance, these values will be an integral part of the interview process. We encourage all applicants to review them carefully and reflect on how they align with your own professional approach.\r\n\r\nMission: We deliver fast, reliable apartment turnover services that protect property value and keep residents satisfied, so our clients can focus on growing their communities. \r\n\r\nBrand Vision: To be the go-to partner for apartment turnover, known for setting the standard in quality, speed, and service.\r\n\r\nPeople Vision: To build a workplace where our team grows, thrives, and takes pride in delivering excellence.\r\n\r\nRevenue Vision: To drive steady growth through smart innovation and lasting partnerships.\r\n\r\nCore Values\r\n- Ownership: We take initiative, follow through, and treat every task like it is ours because it is.\r\n- Accountability: We do what we say we will and take full responsibility for the outcome, good or bad.\r\n- Results: We focus on outcomes, not just effort.\r\n- Teamwork: We collaborate, communicate, and support one another because no one succeeds alone.\r\n- Excellence: We take pride in delivering quality work in every detail, every time.\r\n\r\nWe’re looking for positive, proactive individuals who are eager to grow, take ownership of their work, and contribute to a team that’s committed to doing things the right way — every time.