Project Coordinator - Account Management

Job Description

Job Description

About Momentum:

Momentum is a leading global provider of managed cloud communications services to medium and large enterprise customers. Our offerings include cloud voice, unified communications, and collaboration, and managed data connectivity including SD-WAN. Momentum is at the forefront of innovation in the voice and unified collaborations space. We are committed to developing cutting-edge solutions that enhance communication and productivity for businesses worldwide.

Summary

The Project Coordinator is part of the Account Management department, reporting to the Director, Managed Services. This role will focus on providing project management as needed where the Account Management department is involved. This individual must be detailed oriented and have experience staying on task to meet project timelines. This individual must be able to work effectively and efficiently both as part of the team and as an individual. The Project Coordinator must be able to multi-task and manage multiple projects simultaneously.

The Project Coordinator drives critical projects through to completion. The projects range from internal projects that include other departments, customer facing projects that include phone calls, email communication and written notices, and ad-hoc projects as assigned by the Director, Managed Services and/or the VP of Account Management. Critical projects involving a single department, to projects with visibility up through the office of the CEO. Projects will be overseen by the Director, Managed, Services.

Project Responsibilities:

• Accountability to ensure that projects are delivered on time, within scope and confirm accuracy
• Develop a detailed project plan to monitor and track progress
• Provide timely project updates to the Account Management team, ensuring they are prepared to address customer inquiries and deliver consistent, aligned communication that minimizes confusion.

Responsibilities Specific to this Role:

• Support Account Management and multi department projects and initiatives
• Create and manage reports, dashboards and presentations as needed
• Manage multiple tasks and efforts, prioritizing with general guidance while showing a significant attention to detail
• Assist the Manager of Sales Enablement with marketing promotions, training, and process documentation
• Assist management of Account Management with event planning as needed
• Manage various projects and assignments as needed from management
• Join and participate in all scheduled meetings and calls relevant to each project
• Contribute to process improvement and efficiency

Among the soft skills this individual must have or become proficient in to be effective at this position are:

• Organizational Skills: This individual must be process oriented, maintain project documentation, project reports, and facilitate meetings as needed
• Emotional Intelligence: This individual needs to have the ability to deal with a wide range of personalities.
• Communications Skills: This individual needs to have the ability to communicate effectively with and to build rapport with the Momentum customers, management, and technical teams within the organization
• Technical skills: This individual must be or become proficient in utilizing the following technology tools to be effective at this position:

Tools: Among the tools used in this position are Salesforce ticketing, Salesforce reporting, Google apps for business, MS office

Knowledge, Skills, and Abilities

• Successful candidates will possess and be required to show the following KSAs in this role:
• Critical thinking
• Good, client-oriented communication skills
• Excellent written and verbal communication skills
• Ability to offer and receive constructive feedback
• Including acting on feedback and making changes as requested
• Adaptability and flexibility
• Excellent ability to multitask
• Able to work both independently and within a team
• Excellent organizational skills
• Proactive
• Analytical skills
• Conflict resolution skills
• Accuracy and attention to detail
• Time management capabilities
• Capacity to meet milestones and deadlines
• Capacity to manage stressful situations
• Proficient in MS Excel, MS Word, and MS PowerPoint
• Must have a strong work ethic
• Punctuality and reliability

Education and Experience

• 1-2 years of previous experience (including internships) in a marketing, operations, or customer relationship role
• Previous experience (including internships) demonstrating collaboration between workgroups and ability to learn and run a process or project from start to finish
• A 4-year college degree in Business, Sales, or Marketing is preferred
• Telecommunications experience is preferred
• 2 years of project management experience is preferred

This job description is not intended to be all inclusive, and the employee will also be required to perform other reasonably related duties and tasks, in accordance with business needs, as assigned by the immediate supervisor and other management personnel.