Customer Service Representative - State Farm Agent Team Member

Ryan Goolsby - State Farm Agent
Birmingham, AL

Job Description

Job Description

Benefits:

  • 401(k) matching
  • Company parties
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
Ryan Goolsby State Farm Hoover & Vestavia Hills, AL

$40,000$60,000/yr | Full-Time

Here's the deal: we have thousands of customers who already trust us with their insurance. Your job is to take care of them and when the moment's right, help them realize they need more coverage than they think. This isn't a cold-call grind. It's relationship-driven work inside a competitive, high-energy agency that rewards people who go the extra mile. Our new Vestavia Hills office opens March 1st, and we're building the team now.

What You'll Do:

  • Service our existing book of business policy changes, billing questions, claims support
  • Identify cross-sell and upsell opportunities during every customer interaction
  • Process policy endorsements, renewals, and new applications accurately
  • Follow up on pending items, outstanding documents, and renewal reviews
  • Educate customers on coverage options so they actually understand what they're buying
  • Maintain detailed notes and records in our agency management system
  • Hit monthly service and cross-sell targets (yes, there are goals that's how you earn more)
What We're Looking For:

  • Active Alabama Property & Casualty license preferred or willingness to obtain within 60 days
  • Previous insurance or customer service experience (bonus if it's in a State Farm agency)
  • Excellent communication skills phone, email, and in-person
  • Comfortable with technology and learning new systems quickly
  • Self-motivated and competitive you want to hit numbers, not just show up
  • Positive attitude and thick skin (insurance customers aren't always sunshine and rainbows)
What We Offer:

  • $40K$60K total compensation (base + commission + bonuses)
  • 401(k) with employer match
  • Paid time off
  • Flexible scheduling
  • Real advancement opportunities we promote from within and we're growing
  • A coach-style leader who will push you to get better, not micromanage you
If you're great with people, want a career path (not just a job), and thrive in a competitive environment don't sit on this. Apply now.

Posted 2026-02-28

Recommended Jobs

Full Time or Part Time Rad Tech for Day Shift.

NSI Healthcare
Mobile, AL

Job Description Job Description Full Time or Part Time Rad Tech (Day Shift) Location: Mobile, AL We are a Hospital that is looking for a caring and compassionate Full Time or Part Time R…

View Details
Posted 2026-04-04

Farmers Agency Apprentice — Mountain Brook / Hybrid

Farmers Insurance District of Alabama and Mississippi
Mountain Brook, AL

Job Summary Farmers Insurance is hiring a Farmers Agency Apprentice for a hybrid position that starts with production and grows into a wider agency development opportunity. Candidates in this role …

View Details
Posted 2026-04-07

Class-A CDL Driver - Entry Level - Paid Training

NIS EXPRESS
Huntsville, AL

Weekly Pay: $1,300 – $1,600 Home Time: Bi-Weekly (12-14 days out / 2-3 days home) Operating Area: East of I-35 (Regional & OTR) Benefits: Start DAY ONE Entry level or experienced – bi-…

View Details
Posted 2026-04-09

Bookkeeper

BLUE CLIFF SCHOOL CAREER COLLEGE
Mobile, AL

Job Description Job Description Benefits: Competitive salary Flexible schedule Benefits/Perks Competitive Compensation Career Growth Opportunities Job Summary We are seeking …

View Details
Posted 2026-03-10

Cargiver/Home Health Aide

ATC Healthcare Service - Mobile, AL
Selma, AL

Job Description Job Description We are looking for compassionate caregivers to assist our clients in their homes based on clients plan of care. Job responsibilities may include, but not limite…

View Details
Posted 2026-03-03

Patient Care Coordinator

Nesin Therapy Services, P.C.
Huntsville, AL

Job Description Job Description Salary: 15.00 Patient Care Coordinator Job Description General Summary of Duties: The Patient Care Coordinator (PCC) will be under the supervision o…

View Details
Posted 2026-03-05

Accounts Payable Specialist

PS Logistics Shared Services, LLC
Birmingham, AL

Job Description Job Description Company Description P&S Transportation is a growing flatbed trucking operation with terminals nationwide. We are continuously expanding and improving our serv…

View Details
Posted 2026-03-21

Quality Engineer

Cooperidge Consulting Firm
Eufaula, AL

Cooperidge Consulting Firm is seeking a Quality Engineer for a leading industrial manufacturer in Eufaula, AL. This is a high-visibility, mid-to-senior level role responsible for the end-to-end …

View Details
Posted 2026-01-24

Medical Assistant/ Floater

Jeanne Birkenhauer MD PC
Gulf Shores, AL

Job Description Job Description Looking for an experienced medical assistant to join our team. This role will require you to "float" around the office which will entail cross training. We have a …

View Details
Posted 2026-03-05

Project Manager

Cornerstone Construction
Arley, AL

Job Description Job Description Cornerstone Construction is seeking a dedicated, organized, and people-focused Project Manager to oversee residential construction projects from start to finish.…

View Details
Posted 2026-03-11