Customer Service Representative - State Farm Agent Team Member
Job Description
Job Description
Benefits:
- 401(k) matching
- Company parties
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
- Service our existing book of business policy changes, billing questions, claims support
- Identify cross-sell and upsell opportunities during every customer interaction
- Process policy endorsements, renewals, and new applications accurately
- Follow up on pending items, outstanding documents, and renewal reviews
- Educate customers on coverage options so they actually understand what they're buying
- Maintain detailed notes and records in our agency management system
- Hit monthly service and cross-sell targets (yes, there are goals that's how you earn more)
- Active Alabama Property & Casualty license preferred or willingness to obtain within 60 days
- Previous insurance or customer service experience (bonus if it's in a State Farm agency)
- Excellent communication skills phone, email, and in-person
- Comfortable with technology and learning new systems quickly
- Self-motivated and competitive you want to hit numbers, not just show up
- Positive attitude and thick skin (insurance customers aren't always sunshine and rainbows)
- $40K$60K total compensation (base + commission + bonuses)
- 401(k) with employer match
- Paid time off
- Flexible scheduling
- Real advancement opportunities we promote from within and we're growing
- A coach-style leader who will push you to get better, not micromanage you
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