Member Services Representative/Teller
Job Description
Job Description
The Member Service Representative/Teller is responsible for providing a variety of member service/teller functions and having knowledge of all member service functions within the Credit Union. The Member Service Representative/Teller provides a variety of paying or receiving functions for members over the telephone, in person, or by mail; performs a broad variety of member service functions such as opening or closing accounts; actively cross-sells products and services of the Credit Union.
Key Responsibilities:
- Provides front line member service and is the first impression in the branch
- Processes deposits, withdrawals, and payments for member accounts
- Prepares and completes documentation for products and services
- Opens and closes member accounts
- Assists members with basic debit/credit card needs
- Balances cash drawer daily
- Provides general Credit Union information to members
Essential Qualifications and Competencies:
- High school diploma required
- Cash handling and/or customer service experience preferred
- Professional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit Union
- Accurately conveying detailed or important instructions
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