Laundry Supervisor

Job Description

Job Description

Job Summary: Ensure efficient workflow, inventory control, scheduling, and adheres to safety and sanitation standard of the hotel. Focus on implementing policies, manages personnel, oversees production and quality control, and maintains equipment for the department.

Supervisory Responsibilities:

• Oversee all aspects of the laundry facility, including scheduling, training, and monitoring the performance of laundry attendants.
• Maintain the laundry department's Pound Per Operator Hour (PPOH) goal by motivating, supporting, encouraging, coaching, and providing adequate tools and supplies to the laundry attendants.
• Collaborate with the food and beverage department regarding linen needs.
• Provide organization, instruction, guidance, communication, and counseling, exercising good judgment while upholding Ithaka Hospitality Partners' high standards of quality.
• Prepare work performance reports for all personnel assigned to the work area and submit them to the housekeeping office.
• Order and maintain sufficient stock of cleaning supplies and linen.

Duties & Responsibilities:

• Complete a monthly linen inventory, submit the report to the Director of Housekeeping, and recommend linen purchases based on the budgeted linen expense.
• Measure and record daily PPOH results.
• Ensure that carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines.
• Report all maintenance deficiencies in the laundry via work orders.
• Expedite special guest requests, such as extra towels, blankets, or pillows.
• Provide instruction and/or guidance for guest and employee safety in case of fire or other emergencies.
• Perform other duties as assigned.

Required Skills & Abilities:

• Excellent verbal and written communication skills.
• Detail-oriented and thorough.
• Strong organizational and leadership abilities.
• Effective time management skills.
• Ability to troubleshoot and resolve issues related to laundry equipment malfunctions, stains, and other challenges.
• In-depth understanding of laundry operations, including knowledge of industrial laundry equipment, detergents, and proper handling of various fabrics.

Education & Experience:

• High school diploma or equivalent preferred.
• Previous experience in the housekeeping business is required.
• Previous supervisory experience preferred.

Physical Requirements:

• Must be able to lift 15 pounds occasionally.
• Must be able to pull up to 50 pounds from washer and dryers.
• Ability to walk and stand for extended periods.
• Must be able to bend, squat, and lift items overhead.

The employee signature below indicates the employee's understanding of the requirements, essential functions, and duties of the position.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.