Stepping Up Case Manager

Job Description

Job Description

Position Summary:

The Stepping Up Case Manager provides support to individuals with serious mental illness (SMI), substance use disorders (SUD), or co-occurring conditions as they transition from incarceration back into the community. This position is part of the Stepping Up Initiative, aimed at reducing the number of individuals with behavioral health conditions in jails. The Case Manager will work with incarcerated individuals nearing the end of their sentence to provide reentry planning, support, and linkage to essential community services that promote recovery and long-term stability.

Key Responsibilities:

• Collaborate with correctional facility staff to identify and engage individuals with SMI/SUD nearing release.
• Conduct comprehensive assessments and develop individualized reentry plans addressing treatment, housing, employment, and other key needs.
• Provide case management services including coordination of care, advocacy, and connection to behavioral health and social service providers.
• Assist clients in accessing benefits, securing identification, and preparing for community reentry.
• Coordinate with probation/parole officers, community treatment teams, housing providers, and peer support specialists.
• Monitor client progress post-release, adjusting service plans and supports as needed to reduce recidivism and promote recovery.
• Maintain timely, accurate, and confidential documentation in accordance with agency and regulatory standards.
• Participate in Stepping Up-related meetings, cross-system collaboration efforts, and stakeholder communication.
• Promote a trauma-informed, recovery-oriented, and person-centered approach in all interactions.
• Respond to and manage behavioral health crisis calls as assigned, providing immediate support, triage, and linkage to emergency or crisis services when appropriate.
• All other duties as assigned

Qualifications:

• Bachelor’s degree in Psychology, Social Work, Human Services, or a related behavioral health field.

• Experience in crisis intervention, behavioral health, or social services is strongly preferred.

• Strong communication and interpersonal skills, with the ability to remain calm under pressure.

• Understanding of trauma-informed care, mental health systems, and community resources.

• Valid driver’s license and reliable transportation required.

• Availability for flexible scheduling, including nights, weekends, and on-call shifts.

• Ability to work both independently and collaboratively as part of a multidisciplinary team.

Work Environment & Schedule:

• This is a non-exempt, full-time position.

• This position is community-based and includes travel to locations throughout the service area in response to behavioral health emergencies.

• Standard hours are Monday through Friday, allowing for flexible scheduling to include nights, weekends and on-call shifts.

• This position requires in-person work and is not eligible for remote or hybrid work arrangements.

Transportation:

• Provide transportation for consumers as needed using agency or personal vehicles.

• Maintain a safe driving record and valid driver’s license with personal liability insurance.

• Follow all agency transportation policies, including seatbelt usage, safe cellphone practices, and vehicle documentation.

• Immediately report any vehicle issues, accidents, or violations to appropriate personnel.

In-Service Training & Continued Education Requirements:

• Participate in all required agency in-service and ADMH trainings

• Commitment to ongoing professional development to enhance skills and stay informed on best practices in behavioral health.

• Completion of onboarding and any continuing education requirements as directed by the agency or supervisor.

• Ongoing professional development to maintain best practices and compliance with evolving standards of care.