Service Manager

Job Description

Job Description

SERVICE MANAGER

**GM Experience Preferred**

Prominent Montgomery automotive dealership is seeking an experienced Service Manager to lead and grow a high-performing fixed operations department. This role is designed for a proven leader who understands operational discipline, accountability, and how to drive production while maintaining a positive, performance-driven culture.

This is not a maintenance role—it is an opportunity to build, improve, and lead a department with clear expectations and strong support.

RESPONSIBILITIES

• Drive labor hours, effective labor rate (ELR), and parts-to-labor ratio

• Lead service advisors, foreman, and technicians with clear performance standards and accountability
• Ensure consistent execution of core processes, including MPI compliance, menu presentation, approvals, and workflow management

• Improve CSI/NPS while sustaining strong production and efficiency
• Control comebacks and maintain high-quality repair standards
• Recruit, train, and develop technical talent
• Manage daily operational metrics and performance reporting

  REQUIREMENTS

• Prior automotive service management experience (GM experience strongly preferred)
• Proficiency in CDK Software
• Strong knowledge of GM warranty administration and service processes
• Demonstrated success increasing production hours and operational efficiency
• Ability to lead experienced technicians and strong personalities with professionalism and consistency
• Solution-oriented leadership style with a focus on accountability
• High energy, resilience, and the ability to perform in a fast-paced environment

  WHAT WE OFFER

• Competitive base salary with a performance-based bonus structure
• Comprehensive benefits package including medical, dental, vision, and 401(k)
• Stable, family-owned dealer group established in 1970
• Upfront pricing model with no dealer fees
• A genuine opportunity to build and grow a high-performing service department

  Salary: Up to 120K with room for negotiation for a very closely aligned candidate.

  Relocation reimbursement can be discussed.