The Center Manager oversees all center operations and serves as the main liaison with corporate to ensure compliance and drive continuous improvement.
**Reports to:** Associate Director of Operations (ADO)
**Direct Reports:** All center positions except quality personnel
**RESPONSIBILITIES:**
· Oversee center operations, including achieving production goals, monitoring net yields, and implementing improvement plans.
· Improve donor retention and flow by analyzing trends and implementing corrective strategies to enhance the donor experience.
· Ensure compliance with all Company SOPs and applicable federal, state, and local regulations.
· Lead financial management activities including annual budget planning, achieving monthly financial goals, and overseeing accurate cash handling and reporting.
· Escalate quality concerns to the Associate Director of Operations.
· Analyze performance data to improve quality, efficiency, and profitability, and implement corrective action plans.
· Support audit processes by addressing findings with action plans and maintaining a state of constant inspection readiness.
· Enforce health, safety, and environmental (HSE) policies and OSHA requirements, while ensuring all team members are trained on safety practices.
· Lead HR functions, including recruitment, training, development, performance management, and terminations, while minimizing turnover and adhering to policy.
· Manage local marketing and advertising activities to ensure understanding of promotional goals.
· Represent the center in the local community and with local partners, vendors, and media outlets.
· Safeguard the confidentiality of all employees, donor, and center information.
**KEY DELIVERABLES:**
· Reduce operational waste, losses, and variability by implementing lean practices.
· Enhance digital and operational capabilities aligned with CSL's roadmap.
· Foster a world-class environment for employees, donors, and communities.
· Ensure safety through rigorous quality control, donor screening, and safety audits.
**JOB SPECIFICATIONS:**
**Education**
· Bachelor's Degree preferred, OR Equivalent combination of education and professional work experience (minimum 4 years) required.
**Experience**
· Minimum of 2 years of experience in a management role, responsible for overseeing the activities of others required.
**Additional Requirements**
· Knowledge of industry regulations and compliance practices
· Proficiency in English (written and verbal)
**Physical and Mental Requirements**
· Reach, bend, kneel, and use fine motor skills to lift up to 25 lbs.
· Standing and walking required up to 100% of the time.
· Occasional overnight travel (up to 10%).
· Exposure to bloodborne pathogens, hazardous chemicals, and extreme temperatures.
\#LI-Onsite
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
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CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.