Desktop Support Technician II - ADSSB

Job Description

Job Description

Desktop Support Technician

Onsite 100% - Mon-Fri 8a-5p; no on-call

Must have experience working directly with end users onsite

• Hands on experience in Windows imaging for Windows 10 and Windows 11
• To set up and manage user accounts and permissions to consent access to a network.
• Upholding and testing security, blocking unapproved access.
• Monitoring day to day computer performance.
• Update and maintain the computer inventory and equipment.
• Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
• Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
• Endorse and apply upgrades to systems to ensure durability.
• Assess functional needs to regulate system purchase specifications.
• Resolve hardware and network connectivity issues.
• Validate & approve VPN access for all remote users.
• Assist in technical upgrading and maintaining of entire desktop systems.
• Support in testing and deployment of new applications and systems.
• Train and guide staff hardware and software usage.
• Hands on experience in troubleshooting windows image creation and validation
• Hands on experience in testing the in-place upgrade using windows update and troubleshoot if any issues.
• Excellent communication and verbal skills.
• Experience in handling customer and severity cases.
• Maintains the confidentiality, integrity and accessibility of Windows Imaging

We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation

Company Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes.\r\nProvide an exceptional client experience\r\nDeliver on our commitments\r\nBuild trust by thinking and acting with integrity\r\nCreate an environment that inspires innovation