Parking Operations Supervisor UAB Hospital

Job Description

Job Description

Description

Position: Parking Operations Supervisor
Location UAB Hospital
Address: 1700 6th Ave S
Shift: Shifts will vary
Pay range: $17 - $19.hr

The Operations Supervisor is responsible for overseeing the daily operations of parking facilities, ensuring optimal performance, customer satisfaction, and compliance with company policies and client requirements. This position involves managing frontline staff, maintaining facility standards, enforcing procedures, and reporting operational performance to upper management.

Key Responsibilities

Must be able to perform essential functions of the position with or without reasonable accommodations.

1. Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker and guest. Address and resolve customer complaints, when received.
2. Workflow Management: Ensure operational processes are being completed by location staff and meet satisfactory standard of quality. Address and resolve gaps in scheduled coverage, when necessary.
3. Initiative: Identify areas of improvement and proactively implement solutions to enhance operational efficiency and customer satisfaction.
4. Team Development: Recruit, train, and develop a high-performing team. Provide guidance and mentorship to staff, setting clear goals and expectations.
5. Performance Monitoring: Evaluate and track the performance of staff. Provide regular feedback and performance reviews to foster growth and accountability.
6. Event Management: Coordinate parking logistics for special events and venues. Ensure seamless operations during high-traffic periods.
7. Communication: Maintain clear and consistent communication with staff, leadership, and hospital departments to ensure alignment on goals and expectations.
8. Safety & Compliance: Enforce safety protocols and regulations to ensure a secure and compliant parking environment.

Skills, Knowledge and Expertise

• Valid Driver's License
• Minimum of 5 years in Management/Leadership role (previous experience in the parking industry preferred)
• Excellent Customer Service and Communication skills
• Team Building skills
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Active Critical Thinking and Problem-Solving skills
• Flexible Scheduling

Benefits

Join our team and enjoy an outstanding benefits package, including:

Generous Paid Time Off : Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

Comprehensive Health Plans : Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance : Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan : Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave : Enjoy time off to support your growing family or care for loved ones.