Customer Service and Sales Representative

Job Description

Job Description

Join Farmers Insurance - The Hadder Agency, a well-established insurance agency dedicated to providing exceptional customer service in Hoover, Alabama. As a Customer Service and Sales Representative, you will be an integral part of our team, helping us in our mission to protect and support our clients' insurance needs.

In this role, you will have the opportunity to connect with our valued customers, providing them with personalized assistance and offering insurance solutions that fit their unique requirements. You will address customer inquiries, process policy changes, and build long-lasting relationships to ensure client satisfaction and loyalty.

If you have a passion for customer service, excellent communication skills, and a genuine desire to make a difference in the lives of our clients, we invite you to join our dedicated team at Farmers Insurance - The Hadder Agency. Apply now!

Annual Base Salary + Commission

Health Insurance

Dental Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Paid Holidays

Renewal Income

Paid Time Off (PTO)

State Insurance Licensing Fee's

- Customer Service: Provide exceptional service to existing and prospective clients, addressing their inquiries and concerns in a timely and professional manner.

- Policy Support: Assist clients with policy changes, renewals, and billing inquiries.

- Sales: Identify cross-selling and upselling opportunities to enhance clients' coverage and meet their evolving needs.

- Relationship Building: Build strong, trust-based relationships with clients to ensure their continued satisfaction and loyalty.

- Documentation: Maintain accurate records of client interactions and policy updates.

- Must be Licensed for Property & Casualty ~or~ be willing to obtian your state Property & Casualty before employment. The Hadder Agency

offers a full licensing cost reimbursement after the full completion of the training period.

- Excellent Communication: Strong verbal and written communication skills to effectively interact with clients and team members.

- Customer-Centric: A genuine passion for delivering exceptional customer service and building positive client relationships.

- Detail-Oriented: Strong attention to detail to accurately process policy changes and update client information.

- Problem-Solving: Ability to effectively identify and resolve customer issues and inquiries.

- Adaptability: Flexibility to work in a fast-paced environment and adapt to changing priorities.

- Team Player: Collaborative mindset and ability to work effectively as part of a team to achieve collective goals.