Level 2 IT Technician

Level 2 IT Technician

Why Digacore?
At Digacore, you’re joining a fast-paced MSP where teams take ownership, make real decisions, and actually enjoy doing great work together. The pace is high, but you’re never on your own—people step up, share knowledge, and have each other’s backs. Wins get celebrated, feedback is encouraged, and growth is part of the deal. It’s challenging work, an awesome team and every day is rewarding.

About the Role:

As a Level 2 IT Technician, you’ll handle escalated issues from Level 1 and take ownership of more complex technical problems across client environments. This role is hands-on and fast-moving—you’ll be troubleshooting, digging into root causes, and helping stabilize and improve systems. You’ll work across Microsoft environments, networking, and infrastructure, while partnering with internal teams to keep clients running smoothly. This is a strong fit for someone who’s ready to move beyond basic support and take on deeper technical responsibility.

What You’ll Do:

• Own and resolve escalated issues from Level 1 across servers, networking, and cloud environments


• Troubleshoot and support Windows Server, Microsoft 365, and Active Directory environments


• Manage user access, permissions, group policies and Intune policies


• Support and troubleshoot networking issues (LAN/WAN, VPN, connectivity, outages)


• Assist with firewall configurations and network security changes (port forwarding, ACLs)


• Handle file server and SharePoint permissions and access issues


• Troubleshoot DNS-related issues and maintain DNS records


• Monitor systems, investigate alerts, and ensure stability and performance


• Maintain clear and accurate documentation in ConnectWise and IT Glue


• Communicate directly with end users and clients, keeping issues moving and expectations clear


• Collaborate with internal teams to identify recurring issues and improve client environments

Job Qualifications:

• 3–5 years of hands-on IT support experience (MSP experience strongly preferred)


• Strong troubleshooting skills across Windows, Microsoft 365, and server environments


• Solid experience with Active Directory, DNS, and user/access management


• Working knowledge of networking fundamentals (VPNs, firewalls, WAN/LAN)


• Experience with RMM and PSA tools (ConnectWise is a plus)


• Ability to manage and prioritize multiple issues in a fast-paced environment


• Strong communication skills and a client-focused mindset


• Comfortable taking ownership and working through complex problems independently


• Experience with Intune or MDM tools, a plus


• Exposure to firewall configuration and network security, a plus


• Bachelor’s degree or relevant certifications (A+, Network+, Microsoft, etc.), a plus

Perks & Benefits:

• Nationwide medical, dental, life, and LTD insurance (we cover LTD + life 100%)


• Generous PTO + Mental Health Days


• 401(k) with company match


• HSA & FSA options


• Paid training & certification assistance


• $500 sign-on bonus


• Quarterly team events and career coaching


• Equal opportunity employer — veterans encouraged to apply

We are an Equal Opportunity Employer!