Software Developer 3

**Job Description** This posting is for Senior Engineer for enabling 24x7 Operations for US-Gov in the Oracle Fusion Data Intelligence (FDI) product development organization. You will be responsible for managing the uptime of the service and ensuring that customers data pipeline, that runs complex transformations, runs smoothly. Customer rely on the data that is updated by the Pipeline and have downstream dependencies. Therefore, it's important the data pipeline completes on time and with accuracy. Anomalies should be detected and mechanisms should be put in place to identify early detection of issues so that mitigation can be handled without impacting the overall timelines. **Due to US Government this role requires you to be a US Citizen** **Skills Required:** We are looking for senior engineers with experience in supporting data warehousing products. As a member of the Product development organization, focus will be on working with development teams, providing timely support to customers and identify/implementing process automation, for cloud BI product. + BS or higher degree in Computer Science / Engineering or equivalent + 3+ years of experience, supporting business customers on any Cloud/On-premise BI Application + Experience in SQL/PL-SQL and excellent de-bugging skills + Troubleshooting network latency, intermittent issues, reading and analysing log files + Working experience with any ERP, HCM, CX applications such as Oracle EBS, Fusion is desired but not must + Good programming skills in Python / Java / JavaScript + Understanding of Web Application Architecture + Exposure to cloud infrastructure, Oracle Cloud Infrastructure (OCI) is preferred + Experience in performance tuning SQL and understanding ETL pipelines + Experience of Continuous Integration/Continuous Delivery (CI/CD) and development tools (e.g. Jenkins, Docker) + Build, Configure, Manage and Coordinate all Build and Release engineering activities + Strong logical/critical thinking and problem resolution skill + Excellent communication skills **Responsibilities** **The ability to acquire & maintain a federal security clearance vital for this role, which requires you to be a US Citizen** + You will be responsible for running the FDI Data pipeline operations in a lights out mode + As a member of team you'll build tools and mechanisms to proactively detect issues with the data pipeline + Do the root cause analysis of every issue and build automations for handling similar issues in future + You will address customer issues and tickets within defined SLA's + Co-ordinate and communicate with different stake holders to formulate the solutions to customer issues + You will ensure full understanding of the issue, including impact to customer. + Gather logs, configuration details and attempt to reproduce the reported issues. + Develop and enhance Knowledge base for the issues and their solutions. + You will recommend solutions to customers and follow through to resolution or escalate the case in a timely manner if no resolution can be found. + Participate in knowledge sharing via involvement in technical discussions and Knowledge Base documentation. + Prioritize workload based on severity and impact to customer and demonstrate a sense of urgency when handling cases. + Identify opportunities for process improvements and automation through building right utilities/tools Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from: $79,200 to $178,100 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC3 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.