Housekeeping Supervisor

Job Description

Job Description

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Spanning 550 acres of breathtaking beauty, the Grand seamlessly blends rich Southern tradition with modern luxury, offering a world-class experience for guests. Recognized as Marriott's Hotel of the Year for the Distinctive Premium Brand, the resort features 405 rooms with 32 different room types, each designed to provide a unique, luxurious stay for our guests. Be part of a historic destination known for exceptional hospitality and unforgettable experiences—The Grand Life is calling, come share it with us!

As a Housekeeping Supervisor , you will play a pivotal role in overseeing the daily operations of the Housekeeping and Laundry Departments. This position ensures the impeccable cleanliness and orderliness of guest rooms and public areas, contributing to the exceptional standards of the resort. You will manage key access, monitor productivity, assign special cleaning tasks, and maintain inventory levels for linen and amenities. The Housekeeping Supervisor is a hands-on leader, guiding and training the housekeeping team while delivering outstanding guest service.

Key Responsibilities:

• Key Management & Productivity: Coordinate the daily sign-in/out of master and section keys, ensuring security and proper tracking. Monitor housekeeping productivity by tracking vacant dirty (VD) rooms and promptly notifying managers of any concerns.
• Task Assignments: Assign daily special assignments, such as high dusting, low dusting, and cleaning of coffee pots. Ensure general cleaning tasks, including bedspreads, tub/tile cleaning, and mildew removal, are completed to maintain high standards.
• AAA Room Inspections: Ensure rooms designated for AAA inspections meet or exceed the set standards, maintaining the property’s high reputation.
• Linen Management: Enforce the Linen Standard Operating Procedures (LSOP), ensuring accurate and timely reporting, inventory checks, and proper linen distribution across floors.
• Inventory Control: Manage the weekly ordering and maintenance of cleaning, guest, and office supplies. Conduct bi-monthly inventory checks to monitor linen and amenity supplies, ensuring appropriate levels for guest rooms and public areas.
• Equipment & Repairs: Notify and follow up on necessary equipment repairs for laundry, housekeeping, and contract labor operations to ensure smooth day-to-day functionality.
• Scheduling & Staffing: Collaborate with the Housekeeping Manager to review inspection room requirements during pre-shift meetings, ensuring proper staffing levels are maintained based on occupancy, labor costs, and guest satisfaction.
• Attendance & Punctuality: Monitor attendance, address tardiness, and control call-offs to ensure a reliable and punctual workforce.
• Linen & Supply Inspection: Regularly inspect linens for damages, recommending appropriate treatment. Ensure timely usage and distribution throughout the day, maintaining adequate stock levels in rooms and the pool area.

Perks & Benefits: As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:

• Health, Dental, and Vision Coverage: Comprehensive options, including both FSA and HSA plans.
• 401(k) with Company Match: Plan for your future with our matching retirement plan.
• Exclusive Discounts: Enjoy discounts on hotel stays, dining, golf, and retail at PCH properties and worldwide through Marriott.
• Opportunities for Growth: Ongoing training and development with room for career advancement.

Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences.