Assistant Shop Manager

Job Description

Job Description

Travel Centers of America, a leading operator in the fuel and convenience store industry, is seeking an enthusiastic and experienced Assistant Shop Manager to join our team at our Robertsdale, AL location. This role is crucial in overseeing the daily operations and ensuring that our travel centers deliver top-notch service and quality to all customers.

• Assist the General Manager in managing daily operations, ensuring compliance with company policies and industry regulations.
• Support recruitment, training, and performance evaluation of staff to create a high-performing team.
• Engage with customers to ensure a positive experience, handling any inquiries or issues promptly.
• Monitor financial metrics, assist in budgeting, and implement strategies for operational efficiency and profitability.
• Enforce safety and health regulations, maintaining a clean and safe work environment for employees and customers.
• Assist in inventory management, ordering supplies, and maintaining optimal stock levels to meet business needs.
• Collaborate with the General Manager on staff development initiatives and promotional activities to boost customer engagement and sales.

If you are passionate about the retail industry and have strong leadership skills, we would love to have you join our dynamic team!

Requirements

• Experience: 2-4 years in a management or supervisory role within the retail or hospitality sector.
• Leadership Skills: Proven ability to lead, inspire, and develop a team, with excellent interpersonal skills.
• Customer Service Orientation: Commitment to providing exceptional service and fostering a welcoming atmosphere for customers.
• Financial Understanding: Basic knowledge of budgeting, cost control, and financial performance metrics.
• Problem-Solving: Strong analytical skills to troubleshoot issues and make informed decisions.
• Communication Skills: Excellent written and verbal communication for effective interaction with staff and patrons.
• Flexibility: Availability to work various shifts, including weekends and holidays as required.