General Manager

Job Description

Job Description

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

American Overhead Door , a DH Pace Company aspires to hire a General Manager located in Madison, Alabama . This position will have direct responsibly for leading, managing and profitably growing the Madison/Huntsville market. If you have experience with operations, budgets, labor costs and profit and loss, take this opportunity to apply!

Job Responsibilities:

• Manage day-to-day operations of Service and Install Departments.
• Plan manage and implement schedules to meet daily customer commitments and ensure that the plan is properly executed.
• Review workload and manpower to meet customer commitments in a cost-effective manner.
• Ensure that install projects are completed timely, below budget and to the satisfaction of the customer.
• Participate in the annual budgeting process for the Departments and the plan to execute.
• Deliver return on sales that exceed your financial budget forecast for your assigned business unit(s).
• Review monthly financial/operational reports and work with front-line managers to develop action plans to improve.
• Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
• Improve safety performance by complying with all aspects of our safety program and consistently emphasizing safety to your team through your words and action
• Improve warranty performance by conducting root cause analysis and developing and implementing plans to reduce the numbers of warranties and the associated costs.
• Improve Customer survey scores and response rates over prior year results by (1) consistently emphasizing the importance great customer service and actively coaching it (2) consistently recognizing employees who deliver great customer service (3) Quickly and consistently repairing relationships where customers give us low scores while making the needed improvements in people and processes to help ensure better service in the future.
• Will evaluate and make suggestions to improve operational processes and procedures
• Will assist with hiring, training and developing new employees
• Leading effective field force meetings
• Other duties as assigned

Qualifications:

• Bachelor's degree preferred
• Minimum of five (5) years' experience managing personnel; preferably with a Service Organization
• Must possess a Valid Driver's License
• Possess an ability for technical applications, mechanical systems and problem solving
• Experience conducting meetings with exempt and non-exempt personnel
• Experience hiring, training, developing and conducting annual performance reviews
• Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service
• Travel on occasion to customer job sites and quarterly for senior management meetings

Our benefit offerings include:

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability
• and more!

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)