Technical Support Representative

Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally?

Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time Technical Support Representative with integrity and professionalism to join our team.

Who You are:

The Technical Support Representative will provide technical assistance and answers to users’ questions, assisting users by troubleshooting problems with computer hardware or software.

What You will be responsible for:

• Purchase, deploy, update, and troubleshoot mobile devices and software (Apple and Android)
• Purchase, deploy, update, and troubleshoot computer hardware and software (Windows)
• Maintain and configure servers (physical and virtual) hardware and software
• Perform administrator duties on multiple software platforms, including adding and removing users, managing permissions, etc.
• Identify, investigate, and resolve user’s problems with computer and mobile device software and hardware.
• Purchase, install, and maintain networking equipment such as firewalls, switches, and access points.
• Perform periodic networking maintenance, including pulling and terminating ethernet cable, building network racks, etc.
• Collaborates with other staff to research and resolve problems.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.

Qualifications and Skills:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.
• Must be able to pass background check and drug screen.
• Must be able to travel to other Dixie offices as needed.

Who We are:

• We believe in Doing the Right Thing
• We believe in Service Excellence
• We believe in Mutual Respect
• We believe in Delivering Happiness
• We believe in Safety
• We believe in Continuous Improvement and Dedication

Perks:

• Competitive Wages
• 401K Benefits with match program
• Paid Holidays
• Paid Time Off
• Health Plan for team members and their families
• Incentive Programs
• Marketplace Chaplains
• On staff National Certified Counselor
• Opportunity for professional growth and development

Dixie is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. Dixie will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.

Since 1908 to Today
From the start, Dixie played an important role in the city. Teddy Roosevelt was president and for the first time, a ball was dropped in Times Square to celebrate New Year’s. The year was 1908 when Dixie opened its doors in Montgomery and began its long history in the community. It was a mere 20 years after a new kind of power began lighting up the city. A young man named Peter W. Crump saw electricity’s exciting potential and proceeded to form Montgomery’s first electrical contracting company.
Dixie maintained Montgomery’s trolley system, the first electricity-powered streetcar system in the U.S. It installed wiring and performed electrical maintenance and repairs in homes and businesses around town. As the town grew and prospered over the next 10 decades, so did Crump’s company. Current presidents John & Noble Yelverton are proud of the history Dixie represents, and they conduct business with the same pride and tradition of service that their grandfather, J. Noble Crump adhered to for six decades. Serving as Vice President is Rodney King and former Vice President is Jimmy Jehle. As Dixie’s skilled electricians did their work in Central Alabama, we were often asked who we would recommend for plumbing, air conditioning, and heating services. It became clear to us there was a need for a high-quality, reliable, and fair-minded company to fill the demand. As a result, Dixie
Electric and Plumbing was born in 2012, followed by Dixie Electric, Plumbing, and Air in
2014.
Choose Dixie, and we will invest in you in return for your commitment to us. The
investment includes competitive pay and benefits with continued training and an opportunity for advancement. Dixie’s philosophy is we can teach you how to do the job right. But we can’t teach you how to be a quality person. The Dixie family must have the integrity and professionalism our clients deserve. We have been serving Central Alabama for more than a century. We need highly motivated and service-
oriented people who will work to maintain and build our legacy. If you fit that description, then we are looking for you!