The Laurel Hotel and Spa - Spa Manager

Job Description

Job Description

Job Summary:

The Spa Manager will oversee all aspects of the spa's daily operations, manage a team of spa professionals, and maintain the highest standards of service excellence.

Supervisory Responsibilities:

• Oversees applicant interviews, hiring, and staff introduction/orientation. Oversee departmental training. Make hiring decisions for all direct reports.
• Educates staff on ways to upsell the services and products offered at the spa.

Duties & Responsibilities:

• Supports company objectives and assists with preparation of the annual Spa budget.
• Monitor spa performance through guest satisfaction analysis and financial reports.
• Controls revenues and expenses to meet or exceed the annual operating budget.
• Prepares and shares spa reports with leadership weekly and periodically.
• Works with the Marketing team and General Manager to create and maintain short and long-term promotional campaigns and marketing programs.
• Works with Talent, Learning, and culture to ensure employee motivation, training, and compliance.
• Establishes and communicates performance expectations for spa staff.
• Investigate and follow up on incidents, ensuring corrective measures are implemented.
• Manages supply inventories and equipment maintenance.
• Maintains security measures for the spa and oversees two-way communication systems.
• Establishes and supports shared service relationships with hotel leaders.
• Maintains business relationships with key clients, industry representatives, and stakeholders.
• Oversee the spa membership program and member relations.
• Directs and coordinates spa production, pricing, sales, and distribution activities.
• Reviews financial statements and performance data to measure productivity and identify areas for improvement.
• Prepares staff work schedules and assigns specific duties.
• Stay informed about emerging trends in regional and national spa services.
• Oversees planning for skin care/make-up/product concepts for quality treatments and retail potential.
• Performs other duties as assigned.

Required Skills & Abilities:

• Exceptional customer service skills with a focus on guest satisfaction.
• Ability to handle guest incidents effectively and ensure a positive experience.
• Strong organizational and communication skills.
• In-depth knowledge of spa operations including treatment protocols, standard processes and service standards.
• In-depth knowledge of spa facility and equipment management, including inventory control.

Education & Experience:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Proven experience in a Spa Supervisory role.
• A minimum of three years of leadership experience in the spa or hospitality field is preferred.

Physical Requirements:

• Ability to move around the spa facility, including walking and standing for extended periods.
• Ability to use hands and fingers to type, handle paperwork, and operate office equipment.
• Ability to lift or carry light objects, such as paperwork or office supplies.

The employee signature below indicates the employee's understanding of the requirements, essential functions, and duties of the position.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.