Customer Success Manager

Job Description

Job Description

Company Overview

At Safety Plus Inc., we believe worker safety is a basic human right. We empower businesses with innovative SaaS technology and technology-enabled safety services, ensuring every worker returns home safely. Our mission is to simplify modern safety and transform how organizations protect their people—because failure is not an option.

As the trusted leader in safety management, we are redefining workplace safety through advanced real-time insights, automation, and expert consulting. Our commitment to customer-first solutions, continuous innovation, and data-driven safety programs enables our customers to reduce risk, increase compliance, and build a stronger safety culture.

Why Choose Safety Plus Inc?

If you are looking for a rewarding career where you can make a real impact, Safety Plus Inc. is the place for you. Join us in our mission to create safer workplaces and protect lives.

• Innovative Technology : Our proprietary software revolutionizes safety management, providing our clients with real-time insights and solutions.
• Expert Consulting Services: Our team of experienced safety consultants are industry leaders, providing customized solutions to meet each client's unique needs.
• Impactful Work: Join a team that is making a difference every day, creating safer environments for workers across industries.
• Professional Growth: We are committed to the growth and development of our employees, offering continuous learning opportunities and career advancement.

Position Overview

Are you passionate about delivering exceptional customer outcomes and driving business success? As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of our company. We're looking for an experienced Customer Success Manager to join in helping to build and scale our Customer Success function.

In this role, you'll engage with Safety Plus customers at every level of their organization. From managing the entire customer lifecycle to driving adoption, growth, health, governance, and retention, you'll be instrumental in ensuring our customers thrive.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for a portfolio of clients.
• Build and maintain strong client relationships to ensure satisfaction and long-term partnership.
• Ensure clients feel supported, valued, and confident in Safety Plus services.

Service Coordination & Client Support

• Work closely with consulting teams to ensure client needs are addressed in a timely and effective manner.
• Monitor and manage client service delivery to ensure expectations are met or exceeded.
• Maintain accurate documentation of all client communications and interactions within internal systems.

Product Expertise

• Develop expert knowledge of proprietary software platform and related services.
• Stay current on product updates and new features to effectively support customer needs.
• Assist clients in configuring systems and workflows to align with their safety management requirements.

Internal Collaboration

• Partner with internal teams including sales, consulting, and marketing to ensure a consistent customer experience.
• Provide updates to senior leadership on client portfolio status and identify any issues or concerns requiring attention.

Revenue Growth & Opportunity Identification

• Proactively identify opportunities to upsell or cross-sell additional services.
• Support revenue growth by strengthening client relationships and expanding engagement.

Qualifications

• Bachelor’s degree in business, marketing, or a related field.

• 2+ years of experience in account management or customer service, ideally in a SaaS or technology-driven environment.

• Proven ability to build and nurture strong professional relationships with clients, stakeholders, and team members.

• Excellent communication skills: Strong written, verbal, and interpersonal skills, with high emotional intelligence and the ability to manage client expectations.

• Detail-oriented and organized: Demonstrated ability to manage multiple clients simultaneously while maintaining a high level of attention to detail.

• Proactive problem-solver: Capable of processing information quickly, developing on-the-fly solutions, and thinking critically to meet client needs.

• Familiarity with task management and CRM tools, with the ability to learn new systems quickly.

Preferred Qualifications

• Experience in the safety industry or a strong interest in workplace safety management.