Service Manager
Job Description
Job Description
The Service Manager leads service operations to ensure high-quality customer support and efficient service delivery. This role involves managing service teams, coordinating with other departments, and implementing best practices to maximize customer satisfaction and operational performance.
Responsibilities
- Oversee daily service activities and team performance
- Develop and implement service policies and procedures
- Manage customer relationships and resolve escalated issues
- Coordinate with sales, operations, and technical teams
- Monitor service metrics and prepare performance reports
- Train, mentor, and evaluate service staff
- Ensure compliance with industry standards and regulations
- Identify opportunities for service improvement and innovation
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