Customer Care Representative II

Job Description

Job Description

• Pay Rate: $18.00 is the MAX PAY RATE
• Contract to Perm
• Must Have Updated Resume
• Need to focus on Call Center Type candidates
• Need candidate for the 10:00 PM to 7:00 AM M-F and on-call rotations once a month day shift. This is a on site role.
• Training will be on site 8 am to 5 pm.

Job Summary

The Customer Care Representative will be responsible for the front-line support for all customer concern calls and will be the first Adtran Rep to speak with customers about their product concerns.

Duties and Responsibilities

• The Customer Care Representative will handle all toll-free incoming calls for the following departments: ProServices. Presales, Technical Support, CaPS/Return Material Authorizations (RMA’s), Training, and Inside Sales.
• Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the Company

Basic Qualifications

• High School Diploma or GED equivalent required.
• 2-5 years of relevant, professional experience customer service experience.
• Familiar with BaaN Enterprise Resource Planning (ERP) software.
• Prior experience with database and business systems.
• Outstanding communication and interpersonal skills.
• Basic understanding of various networking telecommunications technologies.
• Intermediate Microsoft Office skills required, including but not limited to Outlook, Word, and Excel.

Preferred Qualifications

• Associates degree or bachelor’s degree is preferred. Other similar disciplines and/or related fields may be considered.

Company Description

C4 Technical Services is a forward-thinking IT, Telecom and Clinical consulting and talent solutions firm headquartered in Eagan, Minnesota, with additional offices in Sacramento, CA, Dallas, TX, and Hyderabad, India.

We serve clients across industries by delivering tailored technology solutions and connecting them with top-tier IT talent.

At C4, we combine deep technical expertise with a commitment to flexibility, cost-efficiency, and long-term impact.

Our services are built to scale with your business and evolve alongside your needs.

We support contract, contract-to-hire, and permanent placement models — allowing you to build the right team, at the right time, with the right expertise.

Learn more about how we can support your technology and staffing needs at


Or reach out to us directly at [email protected]

Company Description

C4 Technical Services is a forward-thinking IT, Telecom and Clinical consulting and talent solutions firm headquartered in Eagan, Minnesota, with additional offices in Sacramento, CA, Dallas, TX, and Hyderabad, India. \r\n\r\nWe serve clients across industries by delivering tailored technology solutions and connecting them with top-tier IT talent.\r\n\r\nAt C4, we combine deep technical expertise with a commitment to flexibility, cost-efficiency, and long-term impact. \r\n\r\nOur services are built to scale with your business and evolve alongside your needs.\r\n\r\nWe support contract, contract-to-hire, and permanent placement models — allowing you to build the right team, at the right time, with the right expertise.\r\n\r\n\r\n Learn more about how we can support your technology and staffing needs at\r\n Or reach out to us directly at [email protected]