Customer Service Manager - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• Wellness resources

ROLE DESCRIPTION:
Strong customer relationships built on trust - that's the foundation of Tracey Sova State Farm Agency. As Agency Manager - Customer Engagement & Retention - you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies, working marketing strategies and consistently ensuring the execution of a remarkable customer experience. You take pride in developing and leading an effective team; motivating them to achieve remarkable customer service.

RESPONSIBILITIES:

• Being a goal oriented Team Leader, capable of assisting the Agent in managing and supervising the team while being willing and able to perform operations support activities.
• Being a Team Leader capable of assisting the Agent in recruiting, hiring, training and supervising team members.
• Holding the team accountable for production and service based goals and activities. You will be responsible for ensuring the agency meets the required customer service & retention metrics on a monthly, quarterly & annual basis.
• You will ensure the team follows office policies & procedures to ensure a consistent experience for our customers.
• Fielding telephone calls and receiving and directing visitors
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.
• Work directly with customers (new & existing) to market products using a customer focused, needs-based process. Products include auto insurance, home insurance, life insurance & more.
• You will have a monthly sales quota & will need to be able to coach team members to achieve their monthly sales quotas.

QUALIFICATIONS:

• Min 3 years Sales experience is a must
• Min 5+ years of management experience is required. You must be able to demonstrate how you have successfully led a team to achieve results
• Customer service experience
• We are looking for someone who is bursting with positive energy and motivated to grow with us . Money motivated is also a must.
• Ability to work independently with limited supervision, while maintaining positive staff relationships within a team work environment.
• Able to obtain Property and Casualty License
• Able to obtain Life and Health License

BENEFITS:

• Paid time off (holidays and personal/sick days)
• $45-000 - $55,000 Annual Base Pay + uncapped commissions & bonuses
• Base pay is determined by interview & experience level
• Growth potential/opportunities for advancement within my agency: TOP PERFORMERS who are self-motivated and coachable will thrive with our enhanced compensation plan.
• Health Reimbursement Account
• Bonuses include additional paid time off, annual vacation to various locations in the southeast, team bonuses & more.

If you are NOT already licensed, we are willing to guide you through the certification process and get you trained. Mostly, we are looking for someone that is out-going, a positive thinker, a motivated self-starter, likes working with people from all walks of life, pays attention to details, is extremely organized & creative.

Must be ready to dedicate yourself to the position and be highly motivated to bring about positive change in the company. Please submit your resume & we will get in touch on the next steps