Business Insurance Operations Specialist​

Job Description For Posting

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Business Insurance Operations Specialist​ at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

Applicants must be within driving distance to our Huntsville, AL or Alpharetta, GA office to be considered for this role and have the ability to commute to the office three days per week.

A day in the life.

As an Business Insurance Operations Specialist , you will:

• Assist the Regional Technical Trainer with operational initiatives related to Business Insurance, including process improvements, training programs, and project implementations to enhance departmental efficiency and effectiveness.
• Assists in maintaining and updating the MMA Playbook and other relevant documentation to ensure accuracy, clarity, and accessibility of operational procedures, workflows, and best practices.
• Assists in the creation, review, and ongoing maintenance of agency procedures and standards, aligning with MMA Best Practices to promote consistency, compliance, and operational excellence across the department.
• Serve as the primary point of contact for Business Insurance outsource teams, including vendors such as Patra. Responsibilities include managing communication channels, monitoring team performance, resolving issues promptly, and ensuring service levels are met.
• Oversee outsourced services by managing onboarding and deprovisioning of contract colleagues, monitoring pilot phases of expanded services, and communicating best practices and maximization strategies to field teams. Track service usage, associated costs, and performance metrics by office to inform decision-making.
• Work closely with Business Insurance and Operations leaders to evaluate data, identify opportunities for process enhancements, and support strategic initiatives that improve operational efficiency and service quality.
• Perform all other duties as assigned.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• 5 years of relevant work experience preferred
• Must have excellent analytical skills, as well as superior word processing, spreadsheet and database skills.
• Advanced Microsoft Office skills, including Excel and PowerPoint
• Strong oral and written communication skills are required
• Strong organizational skills
• Must have planning, organizational, problem-solving, time management and decision-making abilities.
• Must be self-directed, accurate and detail oriented
• Insurance operations experience preferred
• A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Medical, dental and vision insurance
• 401K and company match program
• Company-paid life and disability
• Generous paid time off programs
• Employee assistance program (EAP)
• Volunteer paid time off (VTO)
• Career mobility
• Employee networking groups
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: or flip through our recruiting brochure:

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are

EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMASE