Service BDC representive
Job Description
Job Description
A Service BDC (Business Development Center) Representative plays a key role in the service department of an automotive dealership. They focus on customer communication and appointment scheduling to drive service department revenue and customer satisfaction.
Job Summary:The Service BDC Representative is responsible for handling inbound and outbound calls, scheduling service appointments, following up with customers, and supporting the service department’s daily operations. The ideal candidate is customer-focused, organized, and comfortable using dealership software and CRM systems.
Key Responsibilities:Answer incoming service calls promptly and professionally.
Schedule and confirm service appointments using CRM/DMS tools.
Make outbound calls for service reminders, missed appointments, and follow-ups.
Provide information about services, pricing, and promotions.
Assist with online appointment requests and service inquiries.
Maintain accurate customer records and logs.
Coordinate with service advisors and technicians for scheduling.
Support CSI (Customer Satisfaction Index) efforts through follow-up calls and surveys.
Handle customer complaints or route them to the appropriate person.
Meet or exceed daily call quotas and appointment goals.
Recommended Jobs
Heavy Maintenance Lead
Job Description Job Description Who We Are OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and eme…
Craftsman
Job Description Job Description Benefits: Company car Competitive salary Free uniforms Paid time off Training & development Craftsman Benefits: Monday through Friday work wee…
Mobile Veterinarian - Weekend Wellness Clinic
Job Description Job Description Mobile Veterinarian – Weekend Wellness Clinics Searching for flexible, low-pressure veterinary shifts? Join ShotVet, one of the nation’s fastest-growing mobile pe…
Licensed Practical Nurse - $961/week - Tuscumbia, AL - 9130070
Lighthouse Medical Staffing is hiring an experienced Licensed Practical Nurse in Tuscumbia, AL. Position Details: Assignment Length: 8 weeks Guaranteed Hours: 36 hours/week Sta…
Microsoft D365 F&O Technical Sr Consultant
The Emerging ERP Solutions practice is all about bringing you the best in cloud-based ERP applications like Workday Financials. Microsoft D365 F&O and Infor. We're here to help transform finance and s…
Class A employee Job
Class A employee Job We’re looking for experienced, safety-focused CDL-A drivers to join our team! If you're ready to drive for a company that values your time, pays you well, and treats you like fam…
Machinist
Job Description Job Description Position Summary Sigmatech is seeking a Machinist to support the fabrication, modification, repair, and assembly of missile-related equipment and precision mechan…
CUSTOMER SERVICE / SALES REPRESENTATIVE
Description Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? If yes, then this position is perfect for you. RNR is driven wi…
Primary Care Physician (Internal Medicine or Family Medicine) (MD/DO)- Alabama
Position Summary The Primary Care Physician provides comprehensive outpatient medical care to adult and/or pediatric patients, focusing on health promotion, disease prevention, diagnosis, and mana…
FOOD AND NUTRITIONAL AIDE
Job Description Job Description Dietary Cook - Nutrition Services Aide Are you eager to bring your culinary expertise to a skilled nursing facility where your passion for cooking can truly flo…