Service Advisor
Service Advisor
RideNow Powersports is looking for an enthusiastic and customer-focused Service Advisor to join our team!
What You'll Do:
- Schedule service appointments for repairs, maintenance, and recalls.
- Be the first point of contact for customersgreet them warmly and guide them through the service process.
- Accurately document customer concerns and vehicle issues on repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft.
- Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
- Educate customers on required or recommended services and provide clear cost estimates.
- Promote additional services and current promotions.
- Monitor repair progress to ensure timely and quality completion.
- Keep customers updated on the status of their vehicle throughout the repair process.
- Review completed work with the customer, answer questions, and ensure satisfaction.
- Perform other related duties as needed.
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