Field Service Technician

Job Description

Job Description

This work involves the installation, maintenance and repair of water mains and service lines.

Work involves installing, repairing or replacing broken water mains and service lines, tapping water mains, boring under concrete and asphalt surfaces to install service lines, cutting and removing asphalt and concrete, the restoration of work sites, the installation and repair of fire hydrants and water system flushing. Work also includes contact with customers to assist with maintaining water service and involves the disposition of complaints. Assignments are received orally from a Crew Leader or Supervisor and work is reviewed in progress and upon completion.

Reports To:

Crew Leader, Field Services Supervisor; and/or Operations and Technology Manager

Qualifications:

• High School Diploma or equivalency required
• Ability to speak, read and write English
• Must possess a valid driver license with acceptable driving record
• Must be able to pull call and be available for after hour callout
• Must maintain residence within 30 minutes of main office in Alabaster, AL

Essential Functions:

• Participates in the installation, repair and replacement of water mains and service lines
• Assists in tapping water mains for the installation of water services, meters and fire hydrants
• Installs and inspects water meters and makes necessary repairs
• Assists in the removal and repair of asphalt and concrete roadways, driveways and sidewalks
• Assists with yard repair including regrading of topsoil and sod replacement
• Assists with traffic control and flagging. Installs safety signs and barricades at worksites
• Investigates and resolves customer complaints where possible
• Drives service trucks or equipment to and from worksite
• Operates manual and motorized equipment as required
• Assists plumbers and contractors in locating water mains and service lines and takes precaution to avoid damage to existing utilities
• Assists with the preventive maintenance of assigned vehicles and equipment used in the performance of job duties
• Develops and maintains effective relationships with other employees and the public
• Demonstrates excellent communication and customer services skills
• Attends training as necessary to expand job knowledge
• Ability to establish and maintain effective positive relationships with coworkers, customers, contractors, and vendors, representing Alabaster Water Board in a professional manner

Desirable Knowledge, Skills, and Abilities:

• Knowledge of the methods, materials, and techniques used in the installation, maintenance and repair of water mains and service line(s)
• Knowledge of Alabama Department of Environmental Management (ADEM)regulations
• Awareness of potential work hazards and knowledge of appropriate safety precaution related to water system installation, maintenance and repair
• Ability to follow oral and written instructions and simple plans

Marginal Functions:

Performs other job-related duties as required

Competitive Benefits Package:

• Health and Dental Insurance (Employee Covered 100% and Family Covered at 90%)
• Vision Insurance (Covered 100% for Employee and Family)
• Defined Benefit Plan through the Retirement System of Alabama
• 12 Vacation Days (Pro-Rated Based on Hiring Date)
• 2 Floating Holidays (Pro-Rated Based on Hiring Date)
• 11 Paid Holidays
• 12 Sick Days (Accrues 3.69 hours per pay date)
• Annual Incentive Bonus
• Employer Provided Long-Term Disability
• Employer Provided Life Insurance
• Employee Assistance Program
• Voluntary 457b Deferred Compensation Plans through RSA-1 and Empower
• Voluntary Supplemental Insurance through AFLAC and Colonial Life
• YMCA Membership Benefit

As a condition of employment, applicant must reside within 30 minutes of the Alabaster Water Board system or relocate within 6 months of the date of hire. If offered a position, a physical, drug screen, background check, and driver's license check will be required.

The Alabaster Water Board (AWB) is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, genetics, disability, age, or veteran status. Those applicants requiring reasonable accommodation in the application and/or interview process should notify Human Resources.

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