Account Manager - Telecom & Utilities

About 3‑GIS

3‑GIS is a leading software provider to the telecommunications and utilities industries, supporting organizations that operate critical infrastructure at scale. Our purpose‑built solutions help customers manage complex networks, assets, and operations with confidence, accuracy, and efficiency.

We’re equally proud of our culture. 3‑GIS is a collaborative, fast‑moving, and fun place to work. We take our work seriously, support one another, and believe people do their best work when they enjoy the team they’re part of and feel empowered to make an impact.

Role Overview

We are seeking an Account Manager to own and grow a portfolio of telecom and utility customers, with clear responsibility for renewals, retention, and expansion. This is a traditional account management role focused on managing an existing book of business, driving customer value, and identifying upsell and cross‑sell opportunities.

The ideal candidate is detail‑oriented, highly organized, and comfortable managing a high volume of customer engagements, with strong experience using a CRM such as Salesforce to manage renewals, pipeline, and forecasting.

Key Responsibilities

• Own a portfolio of telecom and utility accounts with responsibility for renewals, retention, and growth

• Drive expansion, upsell, and cross‑sell opportunities within existing customers

• Manage the full renewal lifecycle, including pricing, forecasting, and execution

• Draft and process orders for renewals, license additions and services

• Maintain accurate, up‑to‑date Salesforce data for accounts, renewals, and pipeline

• Handle a high volume of customer interactions while maintaining responsiveness and attention to detail

• Build strong, long‑term customer relationships and act as a trusted partner

• Lead account reviews and QBRs focused on value realization and expansion

• Partner cross‑functionally with Sales Engineering, Product, Implementation, and Support

• Identify renewal risk early and take proactive action

• Work with customer service to escalate issues and monitor customer satisfaction

Required Qualifications

• 3+ years of experience in account management, sales, or customer‑facing roles within telecom or SaaS

• Experience owning renewals and account growth

• Background in technical or solution‑based sales

• Strong attention to detail and process discipline

• Ability to manage a large book of business

• Proficiency with Salesforce or similar CRM platforms

• Strong communication and organizational skills

What We Offer

• Competitive compensation with incentives tied to renewals and growth

• Clear path for advancement into senior account roles

• Exposure to enterprise‑level telecom and utility customers

• A supportive, high‑energy culture where people enjoy working together