Transport Coordinator Liaison

Job Description

Job Description

Salary:

Position Summary

The Transport Coordinator Liaison serves as the primary bridge between internal operations and contracted hospital facilities. This role is responsible for coordinating transport activities, ensuring timely and compliant movement of patients, and continuously improving transport communication workflows. Under the direction of the Transport Coordinator Team Lead, the Liaison acts as a vital link between our internal departments (including dispatch and billing) and external healthcare partners. This role is crucial for maintaining strong relationships with contracted facilities and facilitating a smooth exchange of patient care directly in the field.

Our Vision

To lead the future of local healthcare with heart and innovation, cultivating a world-class environment where our team thrives and our community receives the most trusted, caring, and professional elite medical care.

Our Mission

Newmans Medical Services is on a mission to lead local healthcare through innovation and heart. Guided by our mottoTrusted. Caring. Professional.we provide elite pre-hospital care supported by the latest technology.

Were committed to a "people-first" culture, ensuring our team works in an environment of mutual respect and dignity. By constantly upgrading our tools and tech, we make it easier for you to do what you do best: save lives and support families.

Compensation & Benefits

We believe in taking care of the team that takes care of our community. Our comprehensive benefits package includes:

• Competitive Pay (Salary commensurate with experience)
• Medical, Dental, and Vision: Company contribution up to 70% of cost
• 401(k): Company contribution match up to 4%
• Paid Time Off (PTO) / Paid Holidays
• Employee Paid Basic Life Insurance
• Supplemental Benefits: Short-term Disability, AD&D
• Maternity / Paternity Leave
• Tuition Assistance / Professional Development and continuing education support
• Employee Assistance Programs (EAP)
• Employee Recognition Rewards

Duties and Responsibilities

Communications

• Conducts regular check-ins with facility case managers and nursing services.
• Serves as the primary point of contact on facility complex or high-priority transport issues.
• Meets crew members in person and evaluates performance during the exchange of patient care.

Transport Coordination

• Oversees the scheduling of transports at assigned healthcare facilities.
• Monitors transport status, flags potential delays, and communicates proactively with facilities.
• Ensures transport plans align closely with operational timelines and customer commitments.
• Maintains a presence in patient rooms and hallways to facilitate a smooth, efficient exchange of care.

Facility Liaison & Operations

• Acts as the primary point of contact between internal departments (dispatch, billing, and other staff members) and contracted hospital facilities.
• Attends regular meetings with case managers and Newmans leadership staff to maintain strong relationships.
• Maintains accurate records of transportation and operational activities.
• Prepares and presents monthly transport performance reports when applicable for the Team Lead and Newmans management.

Required Skills and Abilities

• Excellent verbal and written communication skills, with the ability to communicate clearly under high-stress situations.
• Strong organizational, time management, and problem-solving skills to make rapid, accurate decisions.
• High attention to detail and accuracy in data collection and report preparation.
• Ability to work collaboratively across teams and follow the designated chain of command.
• Emotional resilience, adaptability, and a calm demeanor under pressure.
• Proficiency with computer systems, dispatch software, and basic data analysis.

Education and Experience

• High school diploma or GED equivalent required.
• Minimum of 1 year of experience in EMS, transportation, or logistics operations is preferred.
• An EMT certification or a healthcare background with an understanding of medical terminology is highly valued and preferred.

Physical Requirements

• Position requires mobility to move between offices, patient rooms, and hospital hallways frequently.
• Ability to work in a fast-paced hospital environment and adapt to both office (hybrid) and on-site clinical settings.
• Must have the physical stamina to conduct facility walkthroughs and meet with crews during long shifts.

Additional Notes

• The duties and responsibilities listed are not exhaustive and may be subject to change based on the needs of the organization.
• The Transport Coordinator Liaison may be required to participate in company training sessions, facility orientations, and special operational projects.
• Occasional flexibility or on-call availability may be needed for operational support during off-hours or emergency transport surges.

Equal Opportunity Employer

At Newmans Medical Services, Inc. (Newmans Ambulance), our mission is built on being Trusted. Caring. Professional.not just for our patients, but for our team members too. We are fully committed to creating a diverse, inclusive, and equitable workplace where every individual is treated with respect and dignity.

Newmans Medical Services, Inc. is an Equal Opportunity Employer. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, genetic information, veteran status, military service, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Requesting an Accommodation

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access our application system as a result of your disability. Please let our Human Resources department know if you need assistance at any point during the application or interview process.