Service Manager

Job Description

Job Description

Advance Fleet Services is looking for a hands-on Service Team Manager to lead daily shop operations, support a team of skilled technicians, and keep our customers’ fleets moving. This role is ideal for someone who knows how a diesel shop should run and is ready to take ownership of making it happen. You won’t be stuck in the middle managing chaos. You’ll have the support and authority to build a team, improve workflow, and create a shop environment that runs right.

What You’ll Do:

Shop Operations:

● Oversee daily workflow of the shop, ensuring jobs move efficiently from intake to completion

● Schedule and prioritize repairs based on urgency, technician skillset, and workload

● Monitor job progress and adjust as needed to avoid delays

● Maintain a clean, safe, and organized shop environment

Team Leadership

● Lead, coach, and support a team of diesel technicians

● Set clear expectations for performance, quality, and accountability

● Assist with hiring, onboarding, and training new team members

● Foster a team culture built on respect, communication, and pride in work

Quality & Efficiency

● Ensure all repairs meet company and industry standards

● Troubleshoot complex or escalated repair issues when needed

● Identify inefficiencies in workflow and implement improvements

● Reduce comebacks and rework by reinforcing “fix it right the first time.”

Customer & Communication

● Serve as a point of contact for service updates when needed

● Work closely with front office/service advisors to manage expectations and timelines

● Ensure clear communication between technicians and leadership

Shop Performance

● Track key metrics (turnaround time, productivity, comeback rate)

● Manage parts usage and help control costs without cutting corners

● Support continuous improvement of shop processes and systems

What We’re Looking For:

● 5+ years of experience in a Service Manager role

● Previous leadership or supervisory experience in a shop environment

● Strong understanding of shop workflow, diagnostics, and repair processes

● Ability to lead a team while still being hands-on when needed

● Organized, decisive, and solutions-focused

● Strong communication and problem-solving skills

What We Offer:

● Competitive salary (based on experience)

● Performance-based incentives

● Stable, consistent workload

● A supportive ownership team that values your input

● A shop where quality work and teamwork come first

● Opportunity to grow with the company

Why This Role is Different?

You’ve worked in shops where everything is reactive. Where you’re expected to manage problems, but not fix them. At Advance Fleet Services, we’re building something better. This is your opportunity to take control of a shop, lead a strong team, and create a standard you’re proud of.