Customer Service Representative - State Farm Agent Team Member
Job Description
Job Description
Benefits:
- Company parties
- Flexible schedule
- Opportunity for advancement
- Training & development
In this role, youll be the person customers rely on when it mattershandling questions, updating policies, and making sure every interaction is clear, accurate, and handled with care. Youll combine strong customer service with the ability to spot what a client may need next, then coordinate with the team to get it done. If you enjoy solving problems, communicating with empathy, and youre the kind of person who takes pride in doing things right, wed like to talk. We also see real growth potential here for candidates who are driven and comfortable with a sales-minded, customer-focused approachespecially as we expand into new product lines. Responsibilities
- Answer customer questions and provide policy information
- Assist with policy changes, renewals, and updates
- Process claims and follow up until the customer is fully taken care of
- Keep records accurate and up to date after every interaction
- Pivot conversations when appropriateidentify additional needs and help introduce customers to new product lines
- Support additional needs by identifying opportunities during customer conversations and bringing them to the right team member
- Strong communication skills and a genuine, helpful attitude
- Detail-oriented, able to multitask without losing accuracy
- Prior customer service experience preferred (insurance experience is a plus)
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