Admissions Counselor: Remote

Schedule: Monday - Friday

Who We Are

At Alsana, we exist to be a source of hope and healing in the world. We are a dedicated eating disorder recovery community supporting adults and adolescents of all genders through personalized, whole-person care. We offer in-person residential, outpatient, and virtual programs nationwide, including adolescent PHP and IOP. Our programs are designed to meet people where they are in their recovery journey.

Our culture is deeply relational and grounded in clinical integrity, whole-heartedness, mutual respect, thoughtful engagement, and rooted reliability. We believe the way we show up for one another is inherently healing and shapes every interaction we have with clients, families, and partners. Every team member plays a vital role in creating an experience where people feel rooted, engaged, and respected. When you join Alsana, you become part of a recovered community built on compassion, respect for each person’s unique story, and access to care across all identities.

What You’ll Do

As the Admissions Counselor at Alsana, you will be responsible for leading potential clients through the process of admission to gain access to the level of care they need. Some of your duties include answering inquiry calls and receiving new cases. Once a case is opened, you will function as a case manager, guiding the client through the entire admissions process, and acting as their point person.

• Answering phone calls and logging data
• Scheduling and completing intake screenings
• Guiding clients through medical clearance needs and requirements
• Coordinating with outside treatment providers
• Managing the process of insurance collection and collaborating with our verification specialists
• Preparing clients for admission and coordinating the admission with the on-site team
• Performing all other duties as assigned

Qualifications

• Bachelor’s degree in psychology, social work, or related mental health degree
• Conversion (sales) minded with an ability to work with a sense of urgency
• Ability to manage and process, contain crisis, and work within a system with many moving parts

Benefits

At Alsana, we believe in taking care of the people who make our mission possible. Eligible team members enjoy a supportive benefits package designed to support your health, well-being, and growth, including:

• Medical, Dental, and Vision insurance with multiple plan options (Cigna nationwide; Kaiser available in CA)
• HSA plans with employer contributions
• FSA Healthcare and Dependent Care plan options
• Generous PTO, sick time, Covid Time, and 6 paid holidays
• Company-paid Basic Life and AD/DD insurance
• Short-term disability (company-paid for non-CA; CA uses state plan)
• Continuing education stipend for eligible roles
• Voluntary benefits including Supplemental Life, Long-Term Disability, Accident, and Hospital Indemnity
• LifeMart employee discount program
• Free meals & snacks (position-specific)

Join us in helping people feel rooted, engaged, and respected as they find their path to recovery. Together, we foster a community built on compassion, mutual respect, and whole-hearted care.