Office Manager / Secretary

Job Description

Job Description

Accurate Glass & Trim is a growing, family-owned company providing high-quality residential and commercial glass, window, shower enclosure, and trim solutions throughout the Birmingham area. We pride ourselves on exceptional customer service, quality craftsmanship, and reliable communication. We're looking for an organized, detail-oriented Secretary / Office Manager to become the backbone of our daily office operations.

If you're experienced with QuickBooks and Jobber , enjoy working in a fast-paced environment, and have outstanding customer service skills, we'd love to meet you.

Responsibilities

• Answer incoming phone calls and respond to customer inquiries professionally
• Schedule appointments, estimates, and installations using Jobber
• Create, manage, and update customer jobs and work orders
• Process customer payments and maintain accurate financial records in QuickBooks
• Manage accounts payable and accounts receivable
• Reconcile bank and credit card transactions
• Order office and job materials as needed
• Coordinate daily schedules with field technicians and installers
• Maintain customer files and project documentation
• Assist with payroll preparation and administrative reporting
• Follow up with customers regarding appointments, completed work, and outstanding balances
• Keep the office organized and running efficiently
• Provide exceptional customer service from the first phone call through project completion

Qualifications

• 2+ years of office administration or office management experience
• Strong working knowledge of QuickBooks (required)
• Experience using Jobber or similar field service management software (required)
• Excellent phone etiquette and customer service skills
• Strong organizational and multitasking abilities
• High attention to detail and accuracy
• Proficient with Microsoft Office (Word, Excel, Outlook)
• Ability to work independently and prioritize multiple tasks
• Professional, dependable, and positive attitude

Preferred Qualifications

• Experience working in construction, glass, home services, or contractor industries
• Knowledge of scheduling technicians and coordinating field service operations
• Payroll or bookkeeping experience
• Experience with CRM or dispatching software

What We Offer

• Competitive pay based on experience
• Monday–Friday schedule
• Paid holidays and paid time off
• Supportive, family-oriented work environment
• Opportunity for growth with a rapidly expanding local company
• Stable, full-time employment

Why Join Accurate Glass & Trim?

At Accurate Glass & Trim, every team member plays an important role in delivering outstanding service to our customers. We're looking for someone who enjoys helping people, staying organized, and being part of a team that takes pride in quality work and exceptional customer car

Accurate Glass & Trim is a trusted, locally owned company specializing in residential and commercial glass, windows, shower enclosures, mirrors, and trim services. We are committed to delivering quality craftsmanship, exceptional customer service, and dependable solutions that exceed our customers' expectations. Our team takes pride in professionalism, attention to detail, and creating a positive experience on every project.

Company Description

Accurate Glass & Trim is a trusted, locally owned company specializing in residential and commercial glass, windows, shower enclosures, mirrors, and trim services. We are committed to delivering quality craftsmanship, exceptional customer service, and dependable solutions that exceed our customers' expectations. Our team takes pride in professionalism, attention to detail, and creating a positive experience on every project.