Guest Services Represenative

D U Kartik Inc
Prattville, AL

Job Description

Job Description

Hotel Guest Services Representative

Baymont by Wyndham Prattville is currently seeking a motivated and dependable Guest Services Representative to join our team. We are looking for someone who is interested in building a career in hospitality , not simply looking for a temporary job.

Compensation:
Salary/Hourly Rate Based on Experience

Schedule Requirements:
Applicants must be available to work any shift , including:

  • Day Shift

  • Evening Shift

  • Overnight Shift

  • Weekends

  • Holidays

Hotel experience is preferred but not required. We are willing to train the right candidate who demonstrates professionalism, reliability, and a strong customer service attitude.

Job Responsibilities:

  • Greet and assist hotel guests in a friendly and professional manner

  • Check guests in and out of the hotel

  • Answer telephone calls and respond to guest inquiries

  • Process reservations, cancellations, and modifications

  • Handle guest requests and resolve concerns promptly

  • Process payments and maintain accurate guest accounts

  • Perform basic administrative and clerical duties

  • Coordinate with housekeeping and maintenance departments

  • Maintain knowledge of hotel policies, procedures, and local attractions

  • Ensure the front desk and lobby areas remain clean and organized

  • Complete shift reports and maintain accurate records

Ideal Candidate Will:

  • Have excellent customer service and communication skills

  • Be dependable, punctual, and professional

  • Be comfortable working independently and as part of a team

  • Possess basic computer skills

  • Be able to multitask in a fast-paced environment

  • Have a positive attitude and strong work ethic

  • Be willing to learn and grow within the hospitality industry

If you are looking for an opportunity to join a growing team and build a long-term career in hospitality, we encourage you to apply.

Posted 2026-06-16

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