Client Experience Coordinator

About Culton Companies

Culton Companies is a well-established, Alabama-based company that designs, builds, and installs award-winning custom tradeshow exhibits, branded interiors, and museum environments for commercial and institutional clients. We are known for long-term client relationships, consistent execution, and a reputation built on trust and results. Our growth has been driven by service quality and referrals—not high-pressure sales tactics. We value professionalism, accountability, and people who take pride in representing a respected brand.

Position Summary

The Client Experience Coordinator (CEC) is responsible for ensuring clients have a smooth, positive, and consistent experience throughout their engagement with our organization. This role is highly relationship-focused and process-driven, serving as a steady point of contact who helps clients feel informed, supported, and confident at every stage. 

The CEC works closely with internal teams to coordinate workflows, maintain accurate information, and follow through on details that ensure nothing is missed. This position is ideal for someone who values organization, clear communication, and supporting both clients and teammates through dependable, thoughtful coordination.

Primary Responsibilities

• Serve as a point of contact for clients.
• Coordinate client onboarding, scheduling, and service workflows using established processes
• Maintain accurate and up-to-date client records and documentation
• Ensure clear, timely, and professional communication with clients and internal teams
• Track client satisfaction and follow up on feedback, questions, or concerns
• Identify potential issues early and coordinate appropriate next steps or escalations
• Support client retention efforts by building trusted, long-term relationships
• Contribute to continuous improvement by identifying process gaps or friction points

What Success Looks Like in This Role

• Clients feel informed, supported, and well cared for
• Communication is clear, consistent, and timely
• Details are tracked accurately and followed through to completion
• Internal teams trust you to keep workflows organized and moving smoothly
• Issues are addressed calmly and proactively before they escalate

Key Skills & Attributes

• Strong interpersonal and written communication skills
• High attention to detail and follow-through
• Excellent organizational and time-management abilities
• Calm, thoughtful problem-solving approach
• Empathy and a client-first mindset
• Ability to work within defined processes and workflows
• Comfort using CRM systems, scheduling tools, or internal tracking systems

This Role Is a Great Fit for Someone Who:

• Enjoys supporting others and building long-term relationships
• Takes pride in being dependable and organized
• Values structure, clarity, and consistency
• Communicates clearly and professionally
• Finds satisfaction in helping clients feel taken care of
• How This Role Differs from Traditional Customer Service
• Customer service roles are often reactive and issue-driven

 The Client Experience Coordinator is proactive and relationship-focused, supporting the full client journey and long-term satisfaction

• 2+ years of experience in a client-facing, coordination, or relationship-focused role

• Strong verbal and written communication skills with the ability to facilitate clear, productive conversations

• Demonstrated ability to work cross-functionally and support alignment between multiple teams

• Experience serving as a point of contact for clients or internal stakeholders

• Strong listening skills with the ability to understand and clarify client needs

• Organized approach to documenting conversations, decisions, and next steps

• Ability to manage multiple relationships while maintaining attention to detail

• Professional, calm, and diplomatic communication style
  

• Experience in client experience, client success, account coordination, or client relations roles

• Familiarity with CRM systems, project management tools, or client tracking platforms

• Experience facilitating onboarding conversations or ongoing client touchpoints

• Background working in professional services, consulting, or project-based environments

• Ability to identify communication gaps or misalignment and proactively surface solutions

• Experience supporting long-term client relationships rather than transactional interactions

• Comfort collaborating with sales, operations, and leadership teams

Schedule & Compensation

• Full-time, hourly position

• 40 Hour Week Monday - Friday 8-5

• Overtime may be required depending on the workload

• Hourly rate based on experience