Account Success Representative

Emergent Executives is rapidly expanding and building a standout reputation in the marketing and telecommunications industry. We proudly represent some of the nation’s most recognized telecom brands, providing top-tier customer experiences and driving business success. As we continue to grow, we’re looking for an enthusiastic and driven Account Success Representative to help nurture client relationships, support ongoing customer needs, and ensure long-term satisfaction.

This entry-level role is ideal for someone who is passionate about helping people, thrives in fast-paced environments, and is eager to build a career with upward mobility. If you’re proactive, personable, and goal-oriented—this could be the opportunity to launch your future.

What You’ll Do:

• Serve as the main point of contact for assigned customer accounts

• Guide customers through service options, upgrades, and troubleshooting with clarity and care

• Monitor account activity to ensure customer satisfaction and continued engagement

• Identify opportunities for growth, retention, and cross-service referrals

• Communicate updates, promotions, and support options to clients regularly

• Resolve concerns efficiently and professionally, strengthening long-term loyalty

• Collaborate with team leaders and client partners to meet service and success goals

• Contribute to a positive and energetic team culture

What You Bring:

• Strong interpersonal and communication skills

• A proactive mindset and solution-focused approach

• Interest or experience in account management, customer service, or sales

• Excellent time management and attention to detail

• A desire to grow professionally and take on leadership responsibilities over time

• Bachelor’s degree in a related field is a plus, but not required

What We Offer:

• Paid training and mentorship from industry leaders

• Clear career development with paths to leadership and management

• A supportive team that values initiative, creativity, and collaboration

• Competitive pay structure with bonuses and incentives

• Company events, travel opportunities, and ongoing learning programs

If you're ready to start a fulfilling career where your success is supported every step of the way, apply now to join the team at Emergent Executives in Mobile, AL !