Corporate Office Service Coordinator

Job Description

Job Description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities

• * Provide general overall CRE facilities services, including continuous monitoring of locations.
  * Address client inquiries and concerns ensuring customer satisfaction.
  * Follow up with requestor on work orders to ensure customer satisfaction.
  * Respond to facilities inquiries and complaints, assess problems and take necessary corrective action.
  * Create work orders and assign work orders to tech staff and vendors.
  * Responsible for reviewing/processing vendor invoices for accuracy and coding.
  * Coordinate vendor relationships, train vendors on work order and billing procedures.
  * Develops and maintains positive relationships with customers (includes site visits), be the liaison between vendors, techs and customers.
  * Communicate frequently with customers, landlords and vendors to resolve issues and provide status updates.
  * Strong organizational skills with the ability to handle multiple priorities.
  * Ability to provide efficient, timely, reliable, and courteous service to customers (internal and external).
  * Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information.
  * Respectful demeanor toward other associates and managers that promotes a positive and professional work environment.
  * Understand and comply with bank policy, laws, regulations as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
  * Additional task as assigned.

Qualifications:

• * High School diploma or equivalent (GED).
  * Minimum of 2-5 years Mail/Print services related experience preferred with knowledge of commonly used Office Services procedures.
  * 1-3 years' experience with Microsoft Office Software (Word, Excel, etc.).
  * Excellent customer service skills; must possess a "can do" attitude.
  * Excellent communication skills both verbal and written.
  * Prior experience working with a work order system
  * Prior experience working in facilities/property management
  * Valid Driver's License.
  * Ability to effectively work individually or in a team environment.
  * Competency in performing multiple functional tasks.
  * Attention to detail.