Guest Services - Weekday - Weekend All Shifts

Job Description

Job Description

Guest Services- Full Time

Are you a Stay Expert? Join us in providing a positive guest experience at our hotel in Fultondale, AL. Be the friendly face that guests first encounter, addressing their needs and ensuring their satisfaction. Share information about our amenities and local attractions, and handle reservations and payments efficiently. No experience necessary, but a can-do attitude and trustworthiness are essential. Flexible availability required, including weekends. Shifts are either 7 am-3 pm or 3 pm-11 pm, or Audit 11 pm-7 am.

A positive attitude with professionalism is key. Our guests are our top priority!

$13.50 - $15 hourly

• Greet guests courteously and provide them with information about the hotel's amenities, services, and local attractions.
• Respond promptly and professionally to guest inquiries and resolve their concerns.
• Take and process reservations and payments accurately.
• Maintain a positive and professional demeanor.
• Demonstrate excellent communication and problem-solving skills.
• Handle multiple guest requests simultaneously with the ability to work well under pressure.
• Possess a high school diploma or equivalent.
• Have customer service experience.
• Possess proficiency in basic computer skills, such as Microsoft Office.
• Possess working knowledge of reservation systems and other hotel software.
• Be able to work a flexible schedule, including evenings, weekends, and holidays.

• To be successful in this role, you must have a high school diploma or equivalent, and some customer service experience.
• A degree in hospitality management or a related field is preferred.
• You should also be proficient in basic computer skills, such as Microsoft Office, and have a working knowledge of reservation systems and other hotel software.
• Finally, you must be able to work a flexible schedule, including evenings, weekends, and holidays.

Hampton Inn and Suites offer numerous positive reasons to consider us.

• A positive work environment, we strive to foster a culture of respect and teamwork among its employees, open communication, mutual support, and a shared commitment to providing excellent customer service.
• Opportunities for advancement and employee development.
• Competitive compensation and benefits.
• Employee recognition and rewards and rewards for outstanding employee performance through various programs, including employee of the month awards, bonus incentives, and other recognition programs.
• For the seventh year in a row, Hilton has ranked #1 of the top 25 "Best Companies to Work for" and remains the only hospitality company on the list.