IT Network Engineer (MSP)
Job Description
Job Description
Summary
Our client is a leading Managed Services Provider (MSP) company located in Northern Alabama (Huntsville & Decatur, AL) and they are in need of an IT Network Engineer, who has Managed Services Provider (MSP) experience . Please review the specifications of this job description and if you feel you are a good fit, please apply with a copy of your latest resume. Duties & Responsibilities- Configuring Network Services and Equipment Installation
- LAN/WAN Installation and Maintenance Support
- Onsite Network Hardware Support and Installation
- Assist with Windows Servers
- Monitor alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
- New User On-boarding
Qualifications & Requirements
- Must have worked for an MSP (managed services provider) in the past.
- Three (3) years of experience in similar positions such as Network Engineer.
- History of network and firewall administration (Sonicwall & Meraki).
- RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM.
- PSA Ticketing Experience with Autotask or Connectwise.
- Advanced knowledge of network, server, and workstation troubleshooting.
- Excellent customer service skills (courteous, tactful, and professional demeanor).
- Excellent written and verbal communication skills, with experience presenting to groups.
- Reliable work ethic.
- A willingness to learn and grow
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