IT Support Specialist

Job Description

Job Description

ABOUT THE POSITION:

Brindlee Mountain Fire Apparatus (BMFA) is seeking a detail-oriented IT Support Specialist to serve as the primary resource for internal technology support. This role is responsible for resolving helpdesk tickets, maintaining end-user systems, and supporting the platforms our business runs on - most importantly, Salesforce. The right candidate takes ownership, communicates clearly, and keeps our people productive.

JOB DETAILS:

• Job Type: Full-Time
• Schedule: 40 hours per week, Monday–Friday
• Work Location: On-site - Huntsville, AL

RESPONSIBILITIES:

• Serve as the first point of contact for all internal IT support requests; triage, resolve, and document tickets through to completion
• Diagnose and resolve hardware, software, and connectivity issues across the organization
• Manage user accounts across all platforms: onboarding, offboarding, access provisioning, and password resets
• Support and maintain Salesforce CRM - including user access, basic configuration, and ensuring staff are using the system consistently
• Support users in Google Workspace (Gmail, Drive, Calendar, Docs, Sheets) and Accounting Seed
• Configure and deploy workstations, printers, and peripherals; maintain hardware inventory
• Apply routine updates, patches, and backups; monitor basic system health
• Enforce security best practices including MFA, phishing awareness, and endpoint compliance

QUALIFICATIONS:

• Experience: 1–2 years of experience in IT support, helpdesk, or a related technical role; recent graduates with relevant coursework will be considered
• Technical Skills: Demonstrated ability to troubleshoot hardware, software, and network issues
• Salesforce: Experience with Salesforce CRM at any level - user, admin, or support - is strongly preferred
• Platforms: Proficiency with Google Workspace and basic cybersecurity practices
• Soft Skills: Strong communication skills; able to work effectively with non-technical staff
• Organization: Highly organized; able to manage multiple open tickets and competing priorities

EDUCATION & CERTIFICATIONS:

• Education: High school diploma or equivalent required; Associate's degree or relevant coursework preferred
• License: Valid driver's license required
• Certifications: CompTIA A+, Salesforce Administrator, or Google Workspace Administrator certification is a plus

BENEFITS & PERKS:

• Comprehensive Coverage: Health, Vision & Dental Insurance
• Security: Life Insurance, Short & Long-Term Disability
• Retirement: 401(k) with company matching
• Time Off: Paid Time Off (PTO) and a stable Monday–Friday schedule
• Growth: Training program with certification reimbursement (CompTIA, Salesforce, and more)
• Wellness: Fitness reimbursement
• Bonus: Annual company goal incentive bonus

WHY BRINDLEE MOUNTAIN?

Working at BMFA isn't just a job - it's a career that supports the heroes in our communities. We provide a stable, professional environment where your skills are valued and your development is a priority.

Employment is contingent on being able to pass both a background check and a drug screening.