Practice Solutions Coordinator (Oral Surgery)

Job Description

Job Description

Description:

This role is responsible for maintaining consistency and excellence in the overall patient experience while supporting the development and implementation of strategies that enhance patient outcomes and operational efficiency. The position plays a key role in coordinating the delivery of HighFive’s standardized support services, process improvements, and patient experience initiatives under the direction of the VP of Patient Experience & Process Enhancement.

Responsibilities

• Develop and maintain strong partnerships with Practice Managers to ensure high partner satisfaction, alignment with practice objectives, and successful implementation of process improvement strategies.
• Prioritize and manage incoming practice requests and discovery initiatives efficiently.
• Lead, train, and facilitate projects that align with HighFive’s strategic goals and organizational priorities.
• Design, present, and execute new processes and workflows to enhance performance.
• Identify opportunities for growth, efficiency, and continuous improvement within practice operations.
• Develop and implement Standard Operating Procedures (SOPs) to support consistent operational practices across clinics.

• Must have Oral Surgery experience
• Bachelor’s degree from an accredited institution or equivalent professional experience.
• Minimum of 3 years of experience in operations, project management, or a related role—experience in dental or dental specialty settings strongly preferred.
• Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint).
• Excellent communication and customer service skills, with the ability to interact effectively with executives, doctors, and other professionals.
• Strong leadership, initiative, and problem-solving abilities.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and meet deadlines.
• Comfortable working in a dynamic, fast-paced, and growing environment.
• Willingness and ability to travel as needed to support practice needs.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short- and Long-Term Disability Coverage
• Paid Time Off (PTO)
• 401(k) Retirement Plan with Company Match
  

Work Environment
This position operates in a professional office setting and regularly utilizes standard office equipment such as computers, phones, copiers, and filing systems.

Physical Requirements
This is primarily a sedentary position; however, the role may require occasional movement, including walking, bending, reaching, or lifting up to 15 pounds.

Disclaimer
This job description is intended to describe the general nature and key responsibilities of the position. It is not an exhaustive list of all duties, responsibilities, or qualifications required and may be updated as business needs evolve.