Service Manager

Job Description

Job Description

The Service Manager is responsible for leading the service department’s operations to ensure exceptional customer satisfaction, efficient workflow, profitability, and compliance with manufacturer standards. This role oversees service advisors, technicians, warranty administration, and service operations while maintaining high standards of quality, safety, and performance.

This position is eligible for the Service Manager bonus and commission plan.

Key Responsibilities:

• Manage the vehicle service queue, ensuring timely repairs and customer satisfaction
• Provide accurate service quotes to customers and handle customer inquiries
• Assign and monitor the workload of mechanics and technicians; review inspection reports and manage technician time
• Oversee the purchase and transfer of outside items; manage schedules and order parts for the department
• Act as a liaison between customers and the technician team, ensuring clear communication of repair progress
• Collaborate with vendors, suppliers, and parts departments to ensure timely service and part availability
• Perform duties of other shop personnel, including mechanics and technicians, as necessary
• Ensure regular maintenance of equipment and tools as directed
• Interact with customers regarding the progress and status of their vehicle repairs
• Maintain a clean and safe working environment for all team members
• Maintain a professional appearance and treat colleagues with respect
• Ensure adherence to all relevant federal, state, and local regulations
• Communicate effectively, both orally and in writing, to customers and team members

Licenses and Certifications:

• ASE Certification (Preferred but not required)
• Valid Driver’s License (Required)

Job Requirements:

• High school diploma or equivalent education
• Three (3) or more years of automotive service advisor/writer experience ; supervisory experience preferred
• Knowledge of :
  • Automotive service, maintenance, and repairs
  • MS Office products
  • Basic mathematics

Skills and Abilities:

• Strong Customer Relationship Management (CRM) engagement skills
• Effective communication skills, both orally and in writing
• High level of honesty, transparency, and ethical standards
• Conflict resolution and problem-solving skills
• Strong leadership, interpersonal, and organizational skills
• Ability to motivate, train, and supervise a team effectively
• Willingness to participate in in-house training programs
• Good driving record

Physical Requirements:

• Ability to lift up to 50 lbs
• Regularly required to talk and hear
• Frequently required to stand, walk, and sit
• Occasionally required to bend, stoop, reach, crawl, and climb
• May be exposed to loud noise, vibration, exhaust fumes, and other typical service repair conditions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We're more than just a service provider-we're a team driven by purpose, urgency, and care. We pride ourselves on delivering expert solutions that are fast, reliable, and focused on what matters most: the customer.

Our culture is built around putting customer care first. Whether in the shop, in the field, or in the corporate office, we believe every role is an opportunity to ease someone's stress and replace it with confidence. That's why we respond with urgency, lead with empathy, and empower our associates to go above and beyond. Together, we turn stress into satisfaction.

Our mission is simple: the customer's needs are our mission -every time, no exceptions. We support our team members with the tools, training, and trust they need to serve customers better. From the first call to the final follow-up, we deliver excellence with speed, safety, and heart.

If you're passionate about helping others, solving problems under pressure, and being part of a

e and delivers with purpose- we'd love to have you on board.