Technician 2 - Enterprise Provisioning

Description & Requirements

MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities. Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process, and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.

The Provisioning Technician 2 is responsible for processing IT onboarding, offboarding, and access change requests as they pertain to user-specific access to applications and systems. Per contract requirements, staff working on the project must be a U.S. citizen or U.S. legal Resident (green card holder).

This is a remote position, but you must be able to travel to the office at 1020 Discovery Rd, Eagan, Minnesota, if necessary.

Essential Duties and Responsibilities:
- Promote a high level of customer satisfaction through proper handling of provisioning requests and responding with the appropriate amount of urgency to user concerns.

- Correct access issues and ensure proper termination processes have been taken for employees off-boarding.

- Perform scripting to improve recurring processes and to run daily termination process.

- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

- Provide support for licensing review during the yearly true-up process.

- Support projects during large onboarding efforts.

-Promote a high level of customer satisfaction through proper handling of provisioning requests and responding with the appropriate amount of urgency to user concerns.

-Correct access issues and ensure proper termination processes have been taken for employees off-boarding.

-Scripting to improve recurring processes and to run daily termination process.

-Provide support for licensing review during the yearly true-up process.

-Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

-Support projects during large onboarding efforts.

-Perform other duties as assigned by management.

Minimum Requirements

- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.

-Minimum 2-4 years of related work experience required

-Required to apply for security clearance

-Excellent organizational, written, and verbal communication skills

-Computer literate and familiar with onboarding procedures

-General IT knowledge

-Possess working knowledge of Microsoft Office Suite of products, including Word and Excel, and PowerShell

Preferred Skills and Qualifications:

-An associates degree is preferred

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EEO Statement


Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency


Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary


$

22.27

Maximum Salary


$

33.41