Lead UX Designer - Agentic AI Platform
- Own UX for key Zora AI product areas: discovery → definition → design → validation → launch → iteration.
- Translate product strategy and model capabilities into user journeys, information architecture, and interaction patterns.
- Design AI-specific experiences: prompt/input patterns, outputs, citations/provenance, feedback loops, error states, and safe fallback behaviors.
- Create wireframes, prototypes, and high-fidelity designs in a scalable system (components, patterns, tokens).
- Lead and/or partner on user research (concept tests, usability, diary studies) and synthesize insights into design decisions.
- Define and measure UX success metrics (task success, time-on-task, comprehension, trust, adoption, deflection).
- Collaborate with ML/engineering to align on model constraints, latency, confidence, and evaluation signals that impact UX.
- Ensure experiences meet accessibility (WCAG) and enterprise requirements (security, permissions, auditability).
- Contribute to and evolve the design system and content standards (UX writing for AI, tone, disclaimers).
- Manage the UX team's work and mentor UX designers on the team and elevate design quality via critiques, coaching, and pragmatic craft standards.
- 5+ years of UX/Product Design experience delivering shipped digital products.
- Fluency in interaction design, visual design, and prototyping; strong design critique and storytelling skills.
- 1+ year designing for GenAI/AI features (or adjacent complex systems) with clear rationale.
- Strong portfolio demonstrating complex workflow design (enterprise, analytics, or productivity preferred).
- Limited immigration sponsorship may be available
- Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve
- Experience designing LLM-based assistants, agentic workflows, retrieval/search, or evaluation/feedback systems.
- Experience with Figma Make or other prompt based prototyping tools
- Ability to lead junior UX designers and delegate work to balance multiple priorities.
- Experience working in cross-functional teams with product managers, engineers, and ideally data/ML partners.
- Comfort navigating ambiguity, making tradeoffs, and driving alignment with stakeholders.
- Practical knowledge of accessibility and inclusive design patterns.
- Familiarity with trust, safety, and governance UX (human-in-the-loop, audit trails, permissions).
- Background in service design or end-to-end journey mapping across channels.
- Experience with regulated or risk-sensitive environments (e.g., financial services, healthcare, public sector).
Key Deliverables
- Journey maps, service blueprints, task flows
- IA/navigation models, wireframes, interactive prototypes
- High-fidelity UI, responsive specs, component contributions
- Research plans/readouts, usability findings, design decision logs
- Metrics definitions and post-launch iteration plans
- Increased task completion and reduced time-to-complete core workflows
- Improved user trust/comprehension of AI outputs (measured via tests/surveys/behavior)
- Reduced fallback/escalation rates through better guidance and error recovery
- Faster delivery via reusable patterns and a stronger design system
- Reports to: Product Portfolio Leaders (Finance & Procurement)
- Partners with: Product Management, Engineering, Compliance/Risk, QA, Commercialization
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